Job Description

Corktown Eyecare | Downtown Toronto



Corktown Eyecare is seeking a career-driven, people-first Optometric Assistant to join our growing optometry practice in downtown Toronto.



If you enjoy working with people, thrive in a fast-paced environment, and are excited by a role that blends healthcare, customer service, and fashion, this could be the perfect opportunity for you.

About the Role

As an Optometric Assistant, you will work closely with the doctor and team to ensure every patient has an exceptional experience -- from their first interaction to their final eyewear selection.



This is an active, patient-facing role ideal for someone who is organized, personable, and able to multitask while maintaining high standards of care and service.

Key Responsibilities

Administrative & Front Desk


Booking and managing appointments Patient scheduling and flow Emails, phone inquiries, billing, and general administrative tasks Providing warm, professional customer service

Clinical Support


Performing pre-testing and clinical imaging Using modern diagnostic and imaging equipment
(Full training provided)


Eyewear Styling & Sales


Assisting patients with frame selection and lens options Providing styling advice tailored to lifestyle and prescription needs Supporting eyewear purchases with confidence and care

What We're Looking For

A people-first mindset with excellent communication skills Strong time-management and multitasking abilities Comfortable working with computers and learning new systems A creative thinker who enjoys helping others Fluent in English (spoken and written)

Experience

Customer service or sales: 1 year (required) Optical experience: 1 year (preferred, not required)

Availability

Applicants must be available for current office hours:


Monday: 10:00 - 6:00 Tuesday: 11:00 - 7:00 Wednesday: Closed (potential future hours with continued growth) Thursday: 11:00 - 7:00 Friday: 10:00 - 4:00 Saturday: 9:00 - 1:00 (potential for further changes with growth)

How to Apply

Please submit:


Your resume A cover letter An answer to the following question included with your application:

"Describe a time you helped a customer or patient who was unsure or overwhelmed. How did you approach the situation, and what was the outcome?"

We welcome applicants of all backgrounds, experiences, and identities. Corktown Eyecare is committed to equity, inclusion, and accessibility in our hiring process. If you require accommodation at any stage of recruitment, please let us know. We are dedicated to creating a workplace where everyone can bring their authentic selves and thrive.