Job Description

We invite you to become a part of our close-knit, expanding Optometry practice located in Beamsville. We pride ourselves in fostering a familial environment for both our staff and patients. Our practice has been in this location for over 20 years and has a longstanding reputation in our community for providing exceptional patient care to families in and around the Niagara region. Our staff have been an integral part of our success. We are committed to creating a positive work environment and fostering long-term employee satisfaction. Dr. Wylie Tan acquired this office in 2021 and now under new management, we are bringing in new technologies and expanding to help better serve our growing patient base. This is an exciting time for growth for our practice and for our staff. We need more hands on deck, and we'd love for you to grow with us.

We are seeking a personable, dependable, and professional Optometric Assistant to join us. We are willing to train the right person who demonstrates a commitment to exceptional customer service and a desire to learn. Experience in the Optometry or medical field is an asset.

What we are looking for in our new team member:

Be self-motivated and have a positive attitude with a willingness to learn Possess strong interpersonal and customer service skills Demonstrate flexibility and adaptability in a fast-paced environment while working independently and in a team Able to follow directions and take personal responsibility for actions Demonstrate strong time management and organizational skills Able to follow through on tasks with attention to details Proficient with computers and able to grasp new technology quickly Able to work flexible hours, including evenings and occasional weekends, if necessary

Responsibilities:

Greeting patients professionally in person, by telephone, text or online; checking patients in for their appointments; and performing OHIP validation Performing administrative tasks, such as scheduling appointments, answering phones, and maintaining patient records Making recalls, booking and confirming appointments Verifying patient information, insurance, and medical history Preparing examination rooms and equipment for the Optometrists Collecting patient history and inputting information into electronic medical records Pretesting patients and other auxiliary tests Explaining procedures, product recommendations, and related costs to patients Facilitating patient referrals to other health care professionals Assisting in ordering of contact lenses, glasses, and other products Educating patients on proper contact lens use, care, and handling Assisting patients with selecting new eyewear and choosing lenses based on doctor's recommendations Assisting in glasses repairs, adjustments, and dispensing Ensuring an efficient flow through the office while providing an enjoyable patient experience Complying with all regulations and standards of the optometry practice and the industry Performing other related duties as required.

Requirements:

College/University Graduate Basic computer competency, including proficiency in Microsoft Office Suite Familiarity with electronic health records (EHR) systems is a plus Strong organizational skills and attention to detail Willingness to learn about optometry equipment, terminology, and procedures Ability to maintain patient confidentiality Ability to work independently as well as collaboratively within a team Experience in optometry, medical, or office settings is an asset

What we offer:

On-going training and education opportunities Possible sponsorship to take courses to become a Certified Optometric Assistant Competitive salary and potential for bonuses and other performance-based incentives Training and accessibility to state-of-the-art technology A supportive and family-friendly work environment that values teamwork, communication, and respect for all employees A commitment to diversity, equity, and inclusion in all aspects of the practice, and the opportunity to work with a diverse patient population Opportunity for a fulfilling career where you can make a positive impact in people's lives through daily patient encounters by assisting them with their vision care need

How to apply:

Please send your cover letter and resume to wtan.beamsville@gmail.com. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Company events Vision care
Flexible language requirement:

French not required
Schedule:

Evening shift Monday to Friday Weekends as needed
Application question(s):

Do you have experience in an Optometry office/Optical environment? Are you available to work evenings and weekends if required? The main areas of the office include: 1) Reception, 2) Preliminary Testing, 3) Optical
Although all staff will be required to cross-trained in each of these areas, is there a specific area of the office where you think you would particularly excel in, and why?

Shifts may start at different times throughout the day. Do you have a reliable form of transportation that can get you to work at any time? Are there any limitations to your time availability that you would like us to be aware of, and consider when planning your work schedule?
Work Location: In person

Expected start date: 2025-07-02