Job Description

Join a Boutique Optometry Experience Like No Other

At Respect Eyecare, we do things differently.

We believe eyewear is an extension of your unique expression of you, and eye care should be as thoughtful and personalized as the frames we curate. Our mission is to serve our community with exceptional care and exquisite eyewear--all in a warm, concierge-style environment where patients feel seen, valued, and respected. We are all about fewer rushed interactions, and more meaningful client relationships.

We're looking for a

Optician Support & Eyewear Experience Coordinator

who shares our passion for elevated client experiences and thrives in a fast-paced, detail-oriented role.

What You'll Do:

You're not just the first point of contact--you're the heartbeat of our clinic. Your role ensures every patient interaction is smooth, professional, and memorable.

Eyewear Experience:

Take the lead in fitting, adjusting, and delivering eyewear, ensuring every client leaves with a perfect fit - a premium client experience moment at Respect Eyecare.

Front Desk Excellence:

Manage appointment scheduling, patient intake, and check in/out with efficiency and warmth.

Clinical Readiness:

Prepare all diagnostic instruments before patient check-in by ensuring accurate entry of patient information into equipment software and synchronizing schedules from online bookings into ERM.

Client Coordination:

Handle insurance claims, referrals, and follow-ups to ensure seamless patient care.

Communication Pro:

Quarterback outbound/inbound calls, follow up on missed calls, and reschedule cancellations--always with a service-first approach.

Active Sales Partner:

Play a hands-on role in guiding patients through eyewear selection and purchases. While supporting the lead, you'll also step in to complete sales on your own when they're with another client--making sure no opportunity is missed and every client feels cared for.

Efficiency & Organization:

Keep records accurate, correspondence timely, and operations running smoothly.

Who You Are:

A natural communicator who makes every client feel valued and cared for. Organized, detail-oriented, and able to manage multiple priorities without missing a beat. Skilled with eyewear adjustments or eager to learn the craft of fitting and delivering glasses with precision and care. Comfortable with scheduling systems, insurance processing, and basic sales coordination. Experience in optical is an asset Tech-savvy and comfortable working with email, phone systems, and digital records.

Compensation & Growth:

At Respect Eyecare, we believe in creating a workplace as exceptional as the care we provide to our patients. Alongside competitive pay, our part-time team members enjoy unique perks designed for growth, lifestyle, and purpose.

Work schedule: 20-25 hours per week, predictable schedule, closed Sundays & Mondays 10 days paid vacation, accumulated monthly after 90 day probationary period One complimentary luxury frame per year Enjoy discounted rates for additional store products Complimentary family and friends vouchers for eye exams Be involved in frame curation and special events 4-hour "micro-shifts": If possible, shorter shifts for busy students or those with multiple commitments. Opportunities for Direct feedback on SOPs and workflows each month to refine and shape Respect Eyecare premium client experience. Wellness stipend: toward gym, meditation apps, or even coffee subscriptions Health spending account: Take care of your well-being with a flexible spending account to cover medical expenses including dental, massage, orthodontics, laser eye surgery, and more.

How We Measure Success (KPIs):

Flawless Appointment Management: Accuracy in scheduling & reducing client wait times. Proactive Client Outreach: Booking appointments & following up on leads. Sales & Service Contribution Supporting revenue growth through top-tier client interactions

Why Respect Eyecare?

Elevated Medical Care--not your typical optometry office. Personalized, concierge-level service--where relationships matter. A beautiful, welcoming space designed for relaxation and comfort. Opportunities to grow in sales, service, and healthcare administration.
Apply Now!

Send your resume & a short cover letter to with the subject line:

"Hire Me! - [Your Name]"

Job Type: Part-time

Pay: $24.00-$28.00 per hour

Expected hours: 25 - 30 per week

Benefits:

Casual dress Dental care Flexible schedule Paid time off Store discount Vision care Wellness program
Application question(s):

Which of the following tasks are you comfortable performing independently? (Select all that apply) 1. Eyewear fitting and adjustments, 2. Lens troubleshooting / repairing minor defects, 3. Frame repairs (tightening, aligning, minor fixes), 4. Measuring pupillary distance and segment height, or 5. None of the above Describe a time you successfully resolved a difficult eyewear adjustment or repair. What steps did you take? In your previous roles, have you ever caught an error that others missed? Please briefly explain. Do you feel comfortable following highly detailed processes and SOPs without skipping steps, even when busy? When the lead sales associate is busy with another client, are you comfortable stepping in to complete a sale independently? Always, Sometimes, or Never
Work Location: In person