Job Description

Spectacle Clinic is seeking an experienced

Manager / Licensed Optician

to join our fast-growing and ambitious team. We pride ourselves on delivering an elevated patient experience and providing eyewear solutions that leave a lasting impression. We are searching for someone who excels in leadership, optical expertise, and operational excellence.

The ideal candidate will have strong clinical and retail optical experience, exceptional communication skills, and the ability to oversee day-to-day operations while ensuring every sales order is completed accurately from start to finish. You should be comfortable multitasking in a busy environment, troubleshooting issues, and guiding staff with confidence and professionalism.

Requirements

Licensed Optician Strong leadership and team-management skills Excellent communication and patient-education abilities Ability to oversee complex optical sales orders from prescription verification to final delivery Strong problem-solving skills and ability to think ahead in a fast-paced clinic environment Ability to learn quickly and adapt within the ever-changing optical industry High attention to detail and accuracy Customer-service oriented, with a passion for delivering a premium eyewear experience

Your Responsibilities Will Include: Leadership & Clinic Management

Oversee daily clinic operations, ensuring smooth workflow and high customer satisfaction. Lead, train, and support staff in optical sales, product knowledge, and customer service. Maintain brand standards across all patient interactions and store processes. Assist with scheduling, performance reviews, and maintaining a positive team culture.

Optical Dispensing & Patient Care

Greet patients and provide expert guidance in selecting frames and lenses tailored to their prescription and lifestyle needs. Verify prescriptions, interpret doctor recommendations, and educate patients on lens technologies in a clear, simple, and effective manner. Perform adjustments, fittings, repairs, and troubleshoot any visual issues with completed eyewear.

Sales Order & Insurance Management

Prepare accurate quotes and create detailed sales orders in our system. Collect insurance information, process claims using Chrome, and file documentation accurately. Oversee accounts receivable related to insurance submissions and follow up as necessary. Monitor supplier orders, manage timelines, and ensure each stage of production is completed on time.

Operational Workflow

Notify patients when eyewear is ready, ensuring all pre-pick-up tasks are complete and eyewear is quality-checked. Answer phone calls, book eye exams, and support front-desk operations as needed. Maintain high standards of clinic organization, cleanliness, and efficiency.

Programs Used

Chrome browser (for insurance claim submissions) Adobe PDF (to view and manage documents) Microsoft Word Wink Optical Software (training provided)
Job Type: Full-time

Pay: $30.00-$33.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Disability insurance Extended health care Flexible schedule On-site parking Store discount Vision care
Work Location: In person