Job Description

About HealthOne


HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Our clinics in North York, Toronto Harbourfront and King West (The Well) neighborhoods allow us to deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives - and YOU can help us achieve this!


At HealthOne, we're all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you're ready to join one of the fastest-growing holistic healthcare teams in Canada, we'd love to hear from you!


About the Role


We're excited to welcome a passionate Optical Sales Associate to join HealthOne's dynamic, multidisciplinary team located in the heart of Downtown Toronto.


In this role, you'll play an important part in creating great patient experiences, such as guiding frame choices, sharing your knowledge about lenses and eye care products, and assisting with clinical and front desk tasks. You'll be working alongside a supportive team dedicated to providing exceptional, patient-focused care in a fast-growing department.


Responsibilities:

Provide compassionate, patient-focused service to ensure every individual feels heard, supported, and receives a consistently exceptional (5-star) experience. Guide patients through the frame selection process with expertise, offering personalized recommendations based on style, comfort, and prescription needs. Educate patients on lens options, coatings, and eye care products, staying within your scope of practice and promoting optimal eye health. Support optometrists with pre-testing procedures, ensuring efficiency and professionalism in every clinical interaction. Manage front desk responsibilities with meticulous attention to detail, including appointment scheduling, confirmations, billing, payments, and accurate data entry. Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures. Contribute to team goals and clinic success through active participation in process improvement, patient satisfaction initiatives, and business growth strategies. Identify opportunities to enhance the patient experience and collaborate with management to support ongoing clinic performance and service excellence.

Qualifications and Skills:

Minimum 1 year of experience in a patient-facing or retail sales role, preferably within a healthcare or optical setting. Strong client service skills with a genuine passion for delivering compassionate, patient-centered care. Excellent organizational skills and the ability to manage multiple priorities efficiently in a fast-paced environment. Self-motivated and goal-oriented, with a flexible attitude and willingness to take on diverse responsibilities.

Assets:

Experience using CRM or EMR systems, particularly Optosys software Interest or background in eye care, fashion, or a related industry

Why Join HealthOne?

Be part of a welcoming team that truly values your contributions and supports your professional growth. Enjoy working in a modern, well-equipped clinic designed for your success and comfort. Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community.

Compensation:

Competitive hourly rate. Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).

Schedule

Part-time or Full-time hours available Flexibility to work within operating hours required, including evenings and weekends

Location:

110 Harbour St. Toronto

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact hr@healthone.ca. We will make every effort to meet your accommodation needs and support you throughout the process.


We appreciate every applicant's interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn't the right fit.


At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We're committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).