Job Description

About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Our clinics in North York, Toronto Harbourfront and King West (The Well) neighborhoods allow us to deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives - and YOU can help us achieve this!


At HealthOne, we're all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you're ready to join one of the fastest-growing holistic healthcare teams in Canada, we'd love to hear from you!

Store Operations & Performance:

Lead and inspire day-to-day store operations, creating a seamless, customer-first experience while upholding operational excellence and compliance. Develop and implement strategies to achieve and exceed sales targets, key performance indicators (KPIs), and profitability goals. Monitor and analyze sales data, customer feedback, and market trends to identify opportunities for improvement and growth. Manage store budgets, control expenses, and optimize resource allocation.

Team Leadership & Development:

Assist in the recruiting, hiring, onboarding, and training of new team members (Opticians, Optometric Assistants, Sales Associates). Coach and mentor your team with regular, meaningful feedback that supports both personal and professional growth. In collaboration with the Clinical Operations Manager, conduct regular performance reviews and address any performance issues promptly and constructively. Foster a positive, collaborative, and customer-focused work environment. Develop weekly staff schedules to ensure adequate coverage and operational efficiency.

Customer Experience & Sales:

Champion a personalized, high-impact customer journey that builds lasting trust and loyalty. Oversee the entire customer experience from initial greeting to dispensing and after-care. Coach the team on personalized sales approaches, including identifying customer needs, recommending tailored solutions, and building confidence in the purchase decision. Handle complex customer inquiries, complaints, and escalated issues with professionalism and a resolution-oriented approach. Promote and educate customers on various lens technologies, frames, contact lenses, and eye health solutions.

Product & Inventory Management:

Manage inventory levels, including ordering, receiving, stocking, and organizing frames, lenses, contact lenses, and accessories. Conduct regular inventory counts and reconciliation to minimize shrinkage. Oversee visual merchandising and display strategies to enhance product appeal and drive sales. Stay informed about new products, industry trends, and technological advancements in optics.

Optical Dispensing & Quality Assurance:

Ensure all dispensing practices adhere to professional standards, regulatory requirements (e.g., College of Opticians of Ontario guidelines), and company protocols. Work closely with the Licenced Optician to deliver a high level of patient care

Marketing & Community Engagement:

Bring energy and creativity to local marketing efforts, driving awareness, community engagement, and customer traffic. Build relationships within the local community to foster goodwill and potential partnerships. Ensure the store appearance is always clean, well-maintained, and appealing.

Compliance & Safety:

Ensure compliance with all health and safety regulations, company policies, and provincial optical professional guidelines. Maintain strict adherence to privacy regulations regarding patient information (e.g., PHIPA in Ontario).

Qualifications & Skills

Proven retail management experience, ideally in an optical or healthcare setting, with a strong track record of achieving sales targets. (2+ years in a similar role) Exceptional leadership, communication, and interpersonal skills. Proficiency in point-of-sale (POS) systems. Optosys experience an asset Excellent problem-solving, decision-making, and organizational abilities. Customer-centric mindset with a passion for delivering outstanding service. Ability to work flexible hours, including evenings and weekends, as required by retail operations. Financial acumen and experience with budgeting and P&L management.

Schedule & Location

Full Time availability during our operating clinic hours (Monday-Saturday) 110 Harbour St. 486 Front St W.

Why Join HealthOne?

Convenient Locations:

Work from beautiful, state-of-the-art clinics located in North York, Harbourfront, and King West - all easily accessible by public transit.

Supportive Culture:

Join a multidisciplinary team that values respect, collaboration, and total wellness.

Career Growth:

HealthOne is expanding, and we're committed to supporting your personal and professional development.

Make an Impact:

Your work directly contributes to improving the lives of patients across the GTA.

Accessibility & Inclusion

HealthOne is committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact hr@healthone.ca. We will make every effort to meet your accommodation needs and support you throughout the process.


We appreciate every applicant's interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn't the right fit.