Job Description

Beachside Optical (formerly known as Carey Optical) has set the standard for exceptional service in Grey Bruce County. Our customer-first approach guarantees personalized care, while our trendy and fashion-forward eyewear ensures you always look your best. With ongoing promotions and a commitment to quality vision solutions, we continue to serve our community with excellence.

We are seeking an Optical Associate or Optical Manager to join our team on a full-time basis. This position will begin as a 3-4 month fixed-term contract with possibility of extension or becoming permanent. You have previous management experience in either an optical, customer service, or retail setting or you have interest in eventually moving into a managerial position.

You should be capable and confident in your sales management, administration and customer service abilities. You enjoy working in a team-oriented environment and eager to learn more. We're looking for individuals who are passionate about eye care in Ontario and who are looking to build a long-term career with us through professional development.

Some of your duties will include:

Support the overall sales process and customer experience for the optical business and assist in the development of new processes/services to maintain high level of customer service. Actively work towards meeting sales objectives and goals. Support Optician and Optometrist in frame inventory management, including organizing invoices from lens/frame companies, tracking popular frame styles, preparing for frame rep visits to refresh inventory, receiving and entering new inventory to computer system. Advise patients with frame, lens & sunglass selection, and offer the best advice based on customer requests and lifestyle. Perform measurements and adjustments as needed under the guidance of the optician. Continuously remain up-to-date on new products and trends in the optical sector by participating in online and in person training sessions as needed. General administrative duties as required, such as scheduling, billing, patient recalls, patient processing, referrals, frame and lens ordering Maintain information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments. Proactively identify opportunities to improve policies and procedures to improve efficiency. Manages and respond to customer issues, complaints, and warranty requests

Qualifications

3+ years of experience in an optical or medical environment is preferred. CCOA certification is an asset. 3+ years of experience in a retail/sales environment providing exceptional customer service A professional, honest, and fun-loving attitude with a strong passion for delivering high quality service Comfortable using a wide range of technologies with a continuous improvement mindset Excellent verbal and written communication skills is a must; Must be fluent in English Strong multi-tasking, time management, and organizational skills Experience scheduling, reporting, ordering, inventory management, and other administrative duties Ability to stay calm when presented with challenging customers Highly detail-oriented and able to learn and use new technologies Interest in eyewear trends and a good eye for fashion Experience in insurance billing is considered an asset
Job Types: Full-time, Permanent, Fixed term contract

Pay: $19.00-$24.00 per hour

Benefits:

Paid time off Vision care Wellness program
Ability to commute/relocate:

Port Elgin, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

Retail management: 3 years (preferred) Administrative: 3 years (preferred) Optical sales: 3 years (preferred)
Work Location: In person