Job Description

Job Title: Receptionist & Ophthalmic Assistant

Location: Focus Eye Centre, 1105 Carling Ave, Ottawa, ON

Date Posted: 08/06/2025

Job Type: Full-time

About Focus Eye Centre:

Focus Eye Centre is a specialized clinic offering advanced eye care services, including Laser Vision Correction and Cataract Surgery. With locations in Ottawa and Kingston, we are dedicated to improving patients' vision and providing high-quality eye care. Our Ottawa location is seeking a professional, organized, and patient-focused Receptionist to join our front desk team.

Minimum Requirements:

Ability to work in a fast-paced environment with strong multitasking skills

Energetic, with a positive and professional attitude at all times

Calm and reassuring demeanor when interacting with patients

Excellent verbal and written communication skills

Proficiency with computers; experience with medical scheduling software is an asset

Strong organizational skills and attention to detail

Ability to work effectively as part of a multidisciplinary team

Previous experience in a receptionist or administrative role is an asset

Key Responsibilities:

Front Desk Duties:

Greet and check in patients, ensuring a professional and welcoming first impression

Answer and direct phone calls, emails, and other patient inquiries

Schedule, confirm, and adjust appointments in the clinic's booking system

Process payments and maintain accurate billing records

Verify and update patient information in the electronic medical record system

Administrative & Support:

Scan and file patient documents such as intake and surgery forms

Make appointment confirmation calls for upcoming schedules

Maintain a tidy and organized reception and patient waiting area

Support the coordination of patient flow between reception, technicians, and doctors

Manage incoming mail, packages, and faxes; distribute or task as appropriate

Assist with stock room organization and supply management

Patient Experience:

Provide clear instructions and information to patients regarding appointments, procedures, and forms

Address patient concerns or direct them to the appropriate team member

Ensure every patient interaction reflects the clinic's commitment to exceptional care

Ophthalmic Pre-Testing:

Training on & performing diagnostic tests on patients.

Why Join Us?

Be part of a dynamic and supportive team dedicated to improving patients' vision

Competitive salary and benefits

Opportunity for professional growth and development

How to Apply:

Please submit your resume and a cover letter detailing your qualifications and experience to jobs@focuseye.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $42,900.00-$50,700.00 per year

Work Location: In person

Expected start date: 2025-08-25