Job Description

Operator - Security Command Centre - Vernon

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.


Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.


We are seeking experienced Operators for a full-time role, either on afternoon shifts or overnight (graveyards). All schedules include at least one weekend shift.

Pay Rate:

$32.85/hour

RESPONSIBILITIES:

Monitor alarm events, live incidents, and surveillance video Dispatch emergency services and security staff when needed Handle after-hours service requests and triage tech/system issues Maintain detailed incident logs and evidence reports Operate integrated software platforms (CCTV, Access Control, Intrusion) Manage high-volume communication via phone, email, and internal systems Conduct daily compliance audits Remain calm, organized, and professional in high-stress scenarios Other duties as required to meet operational needs

REQUIREMENTS:

Minimum 1 year of work experience in the security industry

Minimum 6 months of security control centre or command center work experience

(please note that call centre / customer service alone is not sufficient)*

Minimum 6 months of experience administering security access software

(e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience

Minimum 6 months using integrated security systems

(CCTV, access control, intrusion detection) Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone) Positive customer service experience in a professional environment Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm Legal authorization to work in Canada Strong time management, organizational, and prioritization skills Ability to work independently in high-pressure, fast-paced environments High level of discretion and confidentiality in handling sensitive information Experience working with Photo ID software, hardware, and HID card systems Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)


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The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!