Job Description

:

FT Operations/Production Coordinator, Elite Bindery and Mail Solutions Inc.

Position Title

: Operations/Production Coordinator

Department

: Bindery

Reports To

: Director of Operations

Salary:

40-55 K per/year ?

Job Summary

:

Elite Bindery is seeking a proactive and detail-oriented

Operations and Production Coordinator

to support daily operational functions and production activities within our bindery facility. This role plays a critical part in ensuring uninterrupted production by coordinating procurement of materials, managing vendor relationships, monitoring inventory levels, and supporting scheduling and workflow across production lines.

The ideal candidate will have a background in print or bindery operations, strong knowledge of finishing materials and equipment, and the ability to thrive in a fast-paced manufacturing environment.

Key Responsibilities

Operations Coordination:

Support production scheduling based on material availability and job deadlines.

Collaborate with floor supervisors to ensure job dockets are properly prepared and materials are staged on time.

Monitor job progress and communicate with internal teams to troubleshoot delays or supply issues.

Order Management

: Receive, process, and confirm customer orders, ensuring accuracy and alignment with production capabilities.?

Production Coordination:

Collaborate with the Production Manager to schedule and prioritize orders, monitor production progress, and address any delays or issues.?

Customer Communication:

Serve as the primary point of contact for customer inquiries, providing timely updates on order status and resolving any concerns to ensure satisfaction.?

Documentation:

Maintain detailed records of orders, production schedules, and customer interactions to ensure transparency.

Quality Assurance:

Conduct quality checks on finished products before shipment, addressing any discrepancies with the production team to uphold quality standards.?

Logistics Coordination:

Prepare shipping documents, coordinate with carriers, and oversee the timely and accurate delivery of orders.?

Continuous Improvement:

Participate in identifying and implementing process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.

Qualifications

Minimum of 3 years in a customer service role within a manufacturing or bindery environment.

High School Diploma or equivalent

Experience in mailing and distribution is an asset

Familiarity with bindery materials, finishing processes, and print production workflows. Proficient in MSOffice (Excel, Word) Strong attention to detail and ability to manage multiple priorities under tight deadlines. Excellent organizational and communication skills.

Preferred skills

Exceptional verbal and written communication abilities.?

Strong organizational skills with keen attention to detail.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).?

Experience with purchase order, and order processing systems is an asset.

Ability to multitask and prioritize in a fast-paced environment.

Problem-solving mindset with a focus on customer satisfaction.

Benefits

Competitive salary based on experience. Comprehensive benefits package including health insurance.
Opportunities for growth within a collaborative and dynamic work environment.

Working Conditions

Verbal and written communication skills Effective at managing multiple projects/tasks and meeting deadlines.
Job Types: Full-time, Permanent

Pay: $40,000.00-$55,000.00 per year

Benefits:

Dental care Life insurance On-site parking Vision care
Experience:

Bindery Industry Related: 1 year (required) Project management: 2 years (required)
Willingness to travel:

100% (preferred)
Work Location: In person