Job Description

Operations & Travel Specialist - [Remote]

Reports to:

Director, Business Operations

Type:

Full-time, Regular

Location:

Remote, BC Remote - Canada (PST Hours Required)

This role requires consistent availability during Pacific Time Zone (PST) working hours to ensure effective collaboration with team members across multiple provinces.

About Castlemain

At Castlemain, we help people understand, access, and engage with class action settlements and community programs. Our work begins with claimants, ensuring they are supported with trauma-informed, culturally grounded communications and backed by expert project management and community-focused care.




Whether we're delivering national noticing campaigns, providing direct claimant support, or partnering on community program building, we work with law firms, governments, Indigenous organizations, and administrators on national programs that ensure results.




Communication and community support is about more than sharing information -- it's about supporting well-being, healing, and connection. That's why our programs are designed to respect the dignity of community members and support the wellness of everyone involved.




With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country, ensuring people are heard, respected, and supported.



This role will largely be dedicated to the Confidential Settlement.



Castlemain's role in implementing the Confidential Settlement Claimant Support Program is to provide navigational supports to Class Members in the Claims Process. Our guiding objectives are to ensure that every Claimant has the opportunity to access, understand, and respond to the Settlement Agreement notice, as well as receive the necessary assistance for completing and submitting their claims. Furthermore, we are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them.

About the Role

The Operations & Travel Specialist is responsible for providing expert travel planning and booking services for our travelling team members across Castlemain's Settlement programs, ensuring that travel arrangements meet program service delivery standards and budgetary requirements. This role requires a strong background in travel services and operations, excellent customer service skills, keen attention to detail, and a solutions-oriented mindset.

Responsibilities will include:

Triaging incoming travel booking requests to determine urgency and assign appropriate priority level. Continuously monitor and update priorities based on evolving circumstances. Planning and managing travel itineraries including flights, accommodations, transportation, and other logistics for employees travelling throughout Canada, including to rural and remote areas. Developing and maintaining relationships with travel vendors, including airlines, hotels, and car rental services to secure the best rates and services. Ensuring that all travel arrangements comply with the Program's travel policies and budget guidelines. Working directly with the Finance team to ensure travel expenses are appropriately categorized and to support the management and reconciliation of company credit card transactions and other corporate travel-related accounts. Providing both pre-travel and post-travel support such as expense report development, submission and reconciliation. Developing and actioning recommendations to solve unique travel challenges. Addressing and resolving any travel-related issues or emergencies in a timely and efficient manner. Identifying opportunities for efficiencies in current travel request workflows, developing solutions to optimize for scalability. Supporting other operations and logistics initiatives across the Program and Castlemain.

We're looking for someone with:

Minimum of 2-4 years of experience in travel planning, logistics or operations. Extensive knowledge of travel destinations, booking systems, and travel regulations. Strong interpersonal skills with a focus on delivering exceptional client service. Excellent organizational skills, with the ability to balance multiple priorities simultaneously Strong attention to detail to ensure all travel details are managed and relevant internal tracking systems have been updated Ability to problem solve quickly and efficiently to remediate urgent issues Proficiency in French preferred.

Compensation

Base Salary Range: $60,000 - $70,000

Company Benefits

Health, dental, life, and disability coverage Employee Assistance Program (EAP) Flex Health Spending Account (MyHSA) Cell phone benefit 3 weeks of vacation (accrued annually) All health, dental, EAP, and flex benefits are 100% employer paid

Application Process

Qualified candidates are invited to submit their resume and cover letter, highlighting their relevant experience and interest in this position.

An Equitable Employer

Castlemain is committed to advancing equity, diversity, and inclusion in all its forms -- a commitment that enriches our company culture, strengthens the ideas we generate, and enhances the quality of service we provide to our clients.




We encourage applications from Indigenous peoples, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and others from historically marginalized groups.




Castlemain is committed to providing employment accommodations under the Human Rights Code and Accessibility Disabilities Act. If you require accommodation during the recruitment process, please inform us -- we will work with you to meet your needs.