Job Description

At EY, you\'ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\'re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The On-site Technology Support (OSTS) services group is looking for a technician to provide technical support and guidance to EY personnel, in accordance with Firm policy, in our Calgary location. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interpersonal skills.

Responsibilities (include but not limited to):

• Provide on-site technical support to our Calgary location of +/- 800 customers.
• Laptop troubleshooting, maintenance, and administration.
• Knowledge and understanding of HP print devices.
• Strong knowledge and understanding of Win10, Office 365.
• Instant Messaging tools; TEAMs.
• Audio Visual support for end-users (such as video-conference, webcast, etc...);
• Document and track the status of inquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction using ServiceNow.
• Coordinate, track, and maintain inventory.
• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Analyze the impact of decisions, and guide others through the solution process in order to satisfy customers, OSTS, and Firm needs and objectives.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Facilitate the implementation and support of defined EY Technology solutions.
• Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.

To qualify, candidates must have:

• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• Approximately 1-3 plus years of experience in support of IT products
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Excellent interpersonal, communication and organizational skills
• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
• Able to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY