Job Description

Why you'll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.



We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions. This role will provide coverage for various warehouse and dispatching roles, focusing primarily on providing covering as needed throughout the year.

Position Summary

Reporting to the Operations Manager, the Operations Support will work to ensure our product is moving safely, efficiently and meeting our customer's expectation. This person will work closely with our warehouse team, dispatchers, drivers, customers and all other internal/external staff to ensure that customer satisfaction is enhanced.



Location: Balzac, AB



Schedule: Mon- Fri


Shift Timing: 9:30 am- 6 pm

What you will do

Support operational and dispatch team with planning, scheduling, and customer service items Ensure system accuracy to reflect expectations Ensure customer satisfaction, response times and proper email etiquette. Investigate system and yard checks to confirm accuracy Keep Operations and Terminal Management apprised of all problems encountered, driver issues, customer's comments and/or related issues Liaise with Interline, Drivers, Carriers, Operators and Super Operators to coordinate drivers and communicate our expectations Maintain satisfactory levels of on time delivery by ensuring all targeted deliveries are made on schedule and advise in advance of any foreseen issues Maintain reporting and follow up of outstanding action items. Liaise with warehouse and other inner office departments on problems encountered, customer's comments and related issues Complete and submit tasks and reports in a timely manner In preparation for annual vacation insure back up is designated and aware of your daily duties. Notify your contacts of the same. Assist with general office duties of the department. Answer the phones and emails, filing, photocopying Become familiar with the company's policies and procedures Represent the company in a professional manner Maintain a clean and orderly work place Participate in ongoing training, cross training and assist in other positions required Assist with unforeseen issues as requested Other duties as assigned by management

What You'll Bring

1-2 years Linehaul Dispatch/ Warehouse or Operational experience Transportation industry experience would be a strong asset Ability to work independently and in a team environment, able to multi-task, set priorities and meet deadlines Excellent verbal and written communication skills Strong analytical skills with attention to detail and accuracy Commitment to continuous improvement and excellent customer service Excellent computer skills, experience in TruckMate a strong asset. Ability to adapt to periods of downtime and influxes of high volume work.

Why people love working for Canada Cartage

Cohesive team and a positive, hard-working atmosphere. Meaningful opportunities for career growth. Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values. Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, and electronics, to name a few. Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada's Best Employers for six straight years in a row. Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada's Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage's reputation as an employer of high quality. We've been acknowledged by Forbes 2023, as one of Canada's Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.



We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.



Before you start with us, we will conduct a criminal record check, verify your education, and check your references.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.



#workatcanadacartage