Job Description

FNHA Overview

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The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.


The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.


FNHA is proud to have been named one of BC's Top Employers for 2025. Learn more about why we were selected here.

Title:

Operations Support Analyst, eHealth

Salary:

$74,663 - $93,328 - $102,660 per year (pay range explained below)

Contract:

Term - until October 16, 2026 (maternity leave coverage)

Hours:

37.5 hours (core hours Mon-Fri 9am-3pm)

Location:

Alberni office (Metro Vancouver) - on the ancestral Coast Salish Territories of the Musqueam, Squamish, and Tsleil-Waututh Nations - Hybrid (Hybrid working is an option in line with FNHA's flex work policy).

About the role

As the Operations Support Analyst, eHealth, you will be the first in line to receive inbound requests. You will support operational activities by tracking, troubleshooting, escalating, and monitoring the resolution of requests. As well as you will apply your knowledge of eHealth technologies to assist users in resolving problems. In addition, you will assist with the optimization of support program development, processes and documents. In addition, you will manage the eHealth inbox and intake workflow, using assigned task management tools.

About you

Education

Bachelor's degree in Health Informatics, Information Technology, Healthcare Administration or related field required or an equivalent combination of education, training and experience

Experience

2-3 years of related experience Experience with digital health technologies Experience providing training/orientation to adults on new technology and concepts

Knowledge

Knowledge of health care industry and clinical services is required Knowledge of electronic medical records and other digital health technologies and services is required Knowledge of mobile device, infrastructure, database, SharePoint, and web solutions is required Knowledge of graphic design, video editing, and learning applications is an asset

Please refer to Job Specification section of the for more details.

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits, including:

Municipal Pension plan with an employer contribution of 9.31% 3 weeks' vacation, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People's Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment And more!

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Metis.

Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.


The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button.


Closing date: November 6, 2025 (at 23:59)

Resources

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For more information about us, please visit: www.fnha.ca/about/work-with-us

For information about https://www.fnha.ca/what-we-do/cultural-safety-and-humility and for information about Land Acknowledgements

If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca

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