Job Description

Employment Status: Regular Full-Time





? Pension ? Dental Insurance ? Disability Insurance ? Health Insurance ? Life Insurance


? On-call ? Days

Operations Supervisor, Recreation Services

Competition Number:

20306

Primary Work Location:

RIM Park, WMRC

Posting Status:

Internal / External

Salary Range:

$90,470 - $113, 086 (Band: G)*Under Review

Number of Positions:

2

Employment Group:

Non-Union

Job Status:

Regular, Full Time

Posting Release Date:

November 6, 2025

Hours of Work:

40 hours / week

Posting Closing Date:

November 21, 2025

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.



Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.



For more information about the City of Waterloo's

Strategic Plan, Vision, Values and Guiding Principles,

please click here:

City of Waterloo 2023-2026 Strategic Plan

.

What we offer:

Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness Dedication to the organization's commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey A commitment to environmental sustainability as demonstrated in many plans and policies - For example we're working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway Certification as a Living Wage Champion with fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance, Employee and Family Assistance Program and Maternity/Parental Leave Top-Up Defined Benefit Pension Plan (OMERS) eligibility for all employees Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community Enjoyable employee-wide events, activities, site visits, BBQs to connect with coworkers Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members ...And so much more!

What you will do:

Reporting to the Manager, Facilities Operations, your primary responsibilities will include, but are not limited to:


Ensure clean and safe facilities in compliance with the Occupational Health and Safety Act, AODA, MOL, MOE, corporate policies, practices and procedures and other applicable legislation (e.g.,TSSA) Establish and model a strong customer service orientation Respond to, and resolve customer or operational issues in an effective and appropriate manner Supervise the day?to?day performance of operations staff (union and non-union) Assign work to facility services operational staff ensuring task completion and job action in alignment with legislated, corporate, departmental, divisional and industry best practices Create and follow through safe work/safe operating procedures Maintain inventory of equipment and assets, and ensure proper maintenance, utilization, and storage. Comply with all health and safety regulations and practices on site. Assist with recruitment and selection of operations staff; provides ongoing performance feedback and coaching Responsible for the orientation and development of operations staff Lead facility operational meetings as required Promote and demonstrate a positive work environment where employees are respected, and work co?operatively with other team members, sections and divisions. Demonstrate creativity, skill development and stays current with best practices, processes and procedures within the field. Assist the Manager in preparing annual budget and staffing requirements for the section Monitor budget and reports variances to the Manager Submit and authorize payroll and purchase orders related to operations Working with Manager, negotiate and manage service agreements as required Provide operations oversight within legislation, regulations and approved policies and procedures. Demonstrate labour practices that align with the section's labour agreements. Responsible for organizing and managing ongoing record keeping related to legislation and operational efficiencies. Participate in and monitor the activities as performed in the after-hours on-call program Participate, as a Supervisor, in a variety of corporate initiatives, as required

What you will bring:

A three(3)-year diploma or degree from a post-secondary institution in facility management, recreation or a related field; equivalent combinations of education and experience may be considered A minimum of three (3) years of experience in recreation facility operations including arenas, ice making activities, swim/aquatic pools and special event delivery logistics with additional two (2) years' of supervisory or lead hand experience in a unionized environment with excellent leadership, training and interpersonal skills Valid Refrigeration Operator Class B certification is required Must hold OFRA certifications: Certified Ice Technician and/or Certified Aquatics Technician (or Certified Pool Operator), Valid Class G driver's licence and use of a vehicle to travel to other City facilities Hold or willing to obtain Standard First Aid certification with CPR and AED. Certified Recreation Facilities Professional and/or Certified Arena Refrigeration Plant Technician would be considered an asset. Thorough knowledge of sports infrastructure, standards, inspections, specifications, equipment, materials and the Occupational Health and Safety Act Comprehensive knowledge of legislation as it relates to the operation of recreation facilities including arenas, ice-making, and pools The ability to function well under pressure, and to respond to frequently changing demands and priorities. Strong interpersonal communication and public relations skills; proven ability to deal cooperatively, efficiently, effectively and fairly with internal staff, contractors, suppliers, members of the public and external agencies/customers Knowledge of budget monitoring and control Ability to identify and safely respond to workplace hazards Strong written communication skills; ability to prepare accurate reports Proficiency in Microsoft Office software including Excel and Word; knowledge of ActiveNet, Maximo and/or PeopleSoft will be considered an asset. A passion for promoting and maintaining a collaborative, healthy and safe workplace and the ability to work respectfully and effectively in a team environment Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

A Police Criminal Record and Judicial Matters Check satisfactory to the City Proof of your current and valid certificate(s), licenses and/or educational qualification

Flexible work schedule to support a 24-hour / 7 days a week operation. Alternative work shifts and/or work locations to manage other facility operations, evening and weekend events and services will be required. Operations Supervisors may be scheduled one weekend shift per month and participate in the rotating on-call program.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization's commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.



Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.