Job Description

Full-Time Operations Supervisor - Dispatch Department

Location:

Peterborough, Ontario - Onsite

Schedule:

12-hour rotating shifts (days & nights, with additional coverage as required)

Coach Canada - Connecting our passengers to the people and places that matter.

About the Role

At Coach Canada, we know that trust, fairness, and engagement are the foundation of strong operations. As an Operations Supervisor - Dispatch, you will not only manage live, same-day service across Ontario and Quebec but also play a critical role in retaining drivers and fostering a culture of accountability and support.


This is a hands-on leadership role requiring quick decision-making, compliance oversight, and people-first leadership. You'll supervise one Operations Assistant per shift, train and mentor new assistants, and serve as the first point of contact for accidents, breakdowns, and service disruptions. By collaborating with drivers, dispatchers, maintenance and , you'll ensure our passengers arrive safely while building strong relationships with employees built on trust, transparency, and engagement.

What You'll Do

Operational Leadership

Oversee live operations to ensure on-time performance and service continuity. Assign drivers and vehicles in real time, adapting quickly to changing needs. Monitor Saucon and dispatch systems to track fleet movement and schedules. Ensure compliance with Hours of Service, rest periods, company policies, and collective agreements. Apply knowledge of travel times and distances between operational cites when making operational decisions.

Incident & Service Recovery

Act as the first responder for accidents, breakdowns, and service disruptions. Coordinate replacement buses, drivers, or resources to protect passenger safety and service commitments. Work directly with Maintenance to assign vehicles, schedule urgent repairs, and prevent operational delays. Accurately document all incidents in line with company and regulatory standards.

Driver & Staff Supervision

Supervise and delegate tasks to one Operations Assistant per shift. Monitor driver attendance, readiness, and compliance with duty requirements. Address performance or safety concerns promptly and document appropriately. Mentor and support new employees, reinforcing safety and operational standards.

Communication & Customer Service

Act as the point of contact for customers, staff, and internal departments on same-day operational matters. Provide timely updates on delays, service changes, and special trip requirements. Ensure clear communication and instructions are relayed to drivers and frontline staff.

Driver Regulations & Compliance

Enforce Hours of Service (HOS), rest periods, duty tracking, and driver fitness for duty. Ensure pre-trip and post-trip inspections are completed and logged. Enforce company safety policies, collective agreements, and regulatory standards. Support compliance with the Accessible Canada Act (ACA) and ATPDR for passengers with disabilities. Oversee reporting and documentation of all accidents, incidents, and disruptions.

Administration & Reporting

Maintain accurate operational logs, reports, and compliance records. Validate payroll entries for on-duty staff. Provide input to planning and scheduling teams to improve operational efficiency.

What You Bring

Minimum 2 years of direct supervisory experience in transportation operations, specifically within line-run and charter services. More than 4 years of overall operational experience in transportation or a closely related service industry. Ability to apply a strong understanding of travel times and distances between terminals, customer sites, and charter destinations to support accurate scheduling and efficient service delivery. Strong knowledge of motorcoach, charter, and line-run operations across multiple locations. Experience managing live, same-day operations including incidents, breakdowns, and urgent repairs. Familiarity with Saucon GPS, dispatch platforms, and payroll/recordkeeping systems (or equivalent). Working knowledge of the Canada Labour Code, Hours of Service, and collective agreement requirements. Proven ability to lead staff, delegate tasks, and document compliance. Strong communication skills with the ability to remain calm and decisive in high-pressure situations. Proficiency with Microsoft Office (Word, Excel, Outlook). Bilingual (French/English) considered an asset.

Why Join Us

At Coach Canada, you'll play a vital role in ensuring our passengers reach their destinations safely and reliably. This role offers the opportunity to lead daily operations, mentor staff, and directly impact service delivery across Ontario and Quebec.


We value safety, compliance, and accountability -- and we're looking for leaders who thrive in a fast-paced environment where no two days are the same.

Equal Opportunity and Accessibility Statement

Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.


In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.


If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.