Job Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Experience exceptional service with a fulfilling career in property management with FirstService Residential.FirstService Residential is looking to provide a service focused individual an exciting opportunity as an Operations Supervisor.We are looking for an experienced Operations Supervisor to oversee a portfolio of Front Desk and Housekeeping associates. The Area Supervisor will focus on delivering the highest level of service through strong interpersonal skills and living the FirstService Residential values. The chosen individual will be able to work independently, without direct supervision and is continually driven to provide the best resident experience in the GTA.Duties & Responsibilities

• Ensure operations at assigned properties are in line with the established Standard Operating Procedures
• Supervise and develop all associates to maintain a customer service focus
• Conduct and complete scheduled and un-announced Quality Assurance Inspections and site inspections as per the frequency and priority established by the Regional Manager on a monthly and quarterly basis
• Maintain recruitment activity to ensure appropriate staffing levels
• Utilize workforce management software for employee scheduling and payroll management
• Evaluate the performance of associates on a regular basis using the company standard supervisory visitation forms and documentation
• Utilize the orientation and onboarding process and checklist for all new associates
• Maintain training records
• Conduct field training where required
• Address issues of poor performance, misconduct, or policy violations and implement progressive discipline process as needed
• Submit weekly field activity reports
• Ensure all associates adhere to uniform and grooming standards
• Work billable and non-billable shifts when required
• Consistently represent one self and the organization in a professional manner
• Practice and adhere to FirstService Residential Global Service Standards.
• Ensure all safety precautions are followed while performing work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory ResponsibilityFront Desk and Housekeeping associatesEducation & Experience

• Three (3) to five (5) years of experience in personnel recruitment, selection, training and supervision
• Strong customer service, communication and interpersonal skills required
• Proven experience in personnel recruitment, selection, training and supervision
• Proven capability in delivering Training and Health and Safety programs
• Effective written and verbal communication skills is a must
• Two (2) to three (3) years of business experience preferred

Knowledge, Skills & ProficienciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Is committed to continual learning as evidenced by attendance of educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of front desk, security, and relationship management.
• Effectively communicate to instill confidence in all associates.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel.
• Must be goal minded and possess a self-starting drive to get the job done.
• Ability to listen to others, collaborate, and resolve conflict.
• Protects the confidential nature of the work as appropriate.
• Demonstrates excellent client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Works effectively with coworkers, clients, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.

TravelTravel between various sites will be required. Gas allowance included.Compensation$20 hourly + gas allowanceHoursNights: 7pm to 7am or 8pm to 8am - flexibility throughout the weekDisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential