Job Description

RNS Health Care Services Inc. is looking for a highly motivated and experienced

Operations Supervisor (Nursing and Rehabilitation)

to join our growing team. In this dynamic, non-clinical leadership role, you will be responsible for ensuring the seamless day-to-day operations of our Nursing and Rehabilitation departments, providing vital support to coordinators, clinicians, and clients. You will work closely with the Director of Operations and play a key role in driving service quality, operational efficiency, and positive client outcomes.

As the

Operations Supervisor, you will be leading

the daily operations of our Nursing and Rehabilitation teams. This is a non-clinical leadership position focused on managing department coordination, scheduling, staff supervision, and performance outcomes. You will serve as a key problem-solver and liaison between clients, healthcare providers, and internal teams, ensuring services are delivered efficiently and in alignment with organizational standards.

Who We are Looking For:

A strong, solutions-oriented leader with exceptional organizational and people-management skills.

Someone who thrives in a fast-paced, multidisciplinary environment.

A team player who can build trust and maintain open communication with staff, clients, and partners.

Someone who is passionate about improving home healthcare delivery in Ontario.

A Day-to-Day Look at the Role:

Oversee and support the Nursing and Rehabilitation Coordinators.

Monitor and manage staff/contractor scheduling and department attendance.

Act as primary contact for client and provider issues and concerns, including escalations through Ontario Health @Home (OHAH).

Attend Client Case Conferences and OHAH meetings as required.

Ensure compliance with operational policies, KPIs, and quality care standards.

Conduct staff performance reviews, coaching, and performance management.

Participate in recruitment, hiring, and onboarding of team members.

Lead regular department and team meetings in collaboration with Clinical Leads.

Support partnership development with community agencies and stakeholders.

Provide after-hours on-call support for urgent coordination needs.

What You Will Need to Succeed:

Education: Minimum Post-Secondary Diploma.

Experience: At least 5 years of management experience in healthcare, preferably in a home care setting.

Knowledge of Ontario Health @Home and Ontario Health Teams framework is preferred.

Clinical knowledge/experience in Nursing or Rehabilitation is an asset.

Strong analytical thinking, planning, and execution skills.

Proven ability to manage staff and departmental performance.

Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Service Requirements:

Valid Ontario Driver's License Proof of Auto Insurance Vulnerable Sector Police Check (within 6 months)

About Us:

RNS Health Care Services Inc.

is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, retirement and congregate care settings.

RNS Health Care Services Inc.

is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. Reasonable accommodations are available, upon request, to candidates participating in the selection process. Should you require accommodation, please ensure to notify us in advance. RNS is an equal opportunity employer.

RNS Health Care Services Inc

. does not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. All applications are reviewed and evaluated by our recruitment team.

Job Types: Full-time, Permanent

Pay: $50,000.00-$62,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off
Ability to commute/relocate:

Newmarket, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

This hybrid role requires on-site work 5 days a week for the first 3 months. Are you comfortable with this?
Work Location: In person