Job Description

Reports To:

Operations Manager & Director of Operations

Job Overview:

As Operations Supervisor, you'll be at the centre of our storm response. You'll monitor live systems, track crews, and make quick decisions to keep operations on schedule. When issues arise, you'll delegate, problem-solve, and coordinate with other managers (equipment, HR, site supervisors) to ensure seamless service.

Outside of storms, you'll play a key role in the day-to day operation of the business, helping manage schedules, communications, and workflow. After each storm, you'll take ownership of reporting and analytics - including employee timing charts, damage documentation, phone call logs, and other performance reports.

Responsibilities and Duties

During storms:

Monitor dispatch, GPS, and route systems in real time Ensure all routes are completed on time and documented properly Reassign crews and equipment quickly when issues arise (breakdowns, delays, no-shows) Communicate with site supervisors, equipment managers, and clients as needed Lead, support, and motivate crews during long shifts

On regular days & post-storm:

Assist with the operation of daily business functions and scheduling Review and chart employee hours and timing after each storm Manage documentation of damages, phone call logs, and service records Produce reports and analytics to evaluate performance and improve efficiency Support the management team in ensuring smooth daily operations

Qualifications:

Strong multitasking skills (comfortable monitoring multiple screens/systems) Calm under pressure and able to make fast decisions Excellent communication and delegation skills Proficiency with Microsoft Excel (charts, data analysis, reporting) Tech-savvy and quick to learn new software/ systems Organized, detail-oriented, and process-driven Experience managing large, diverse, or seasonal teams Willingness to work flexible/overnight shifts during snow events Interest in possible extension into summer operations

Requirements:

Valid driver's license (G) Own transportation

Compensation:

Starting at $35/hr
Job Types: Full-time, Permanent, Seasonal
Contract length: 7 months

Pay: From $35.00 per hour

Ability to commute/relocate:

Navan, ON: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Class G Licence (required)
Work Location: In person