Job Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

OVERVIEW

The objective of Oxford Properties Group multi-residential property management is to provide a unique, industry-differentiating customer experience, through the relentless pursuit of superior customer satisfaction, innovation in marketing, leasing, staff professionalism, technology utilization, and property operations.

The Assistant Operations Manager / Supervisor union employees is important to the successful operation of the LaCite community by enhancing the value of the properties. The AOM is expected to assist supervisor and PM manage the physical asset and a large operations staff with respect to major repairs, day-to-day operations, the daily maintenance of the building(s) and surrounding property, the implementation and coordination of pro-active repairs and service improvements for the mechanical systems by maximizing the long-term life cycle of building components. Oversee both occupied and vacant unit repairs and maintenance, energy conservation initiatives, employee training and support and deliver superior customer service and quality assurance while achieving cost-effectiveness. The AOM must have excellent communication skills, work flexible hours including month-end and on-call requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

RESPONSIBILITIES

Customer Service:

• Give daily direction and leadership to the union staff reporting to this position \xe2\x80\x93 all cleaners
• Establish effective ongoing maintenance programs and high service levels for resident service requests.
• Coordination of major repair projects.
• Coordination of the suite turnover program \xe2\x80\x93 including pre-inspections of turnover units to be done via Suitespot.
• Monitor in-suite repairs.
• Oversee common area repairs and maintenance.
• Ensure work is completed following all union contract, code and occupational health & safety guidelines.
• Quality assurance.
• Contract management related to maintenance and service contracts.
• Knowledge and effective use of building automation systems already in place.
• Budgeting/expense/inventory control.
• Maintain an overall focus on enhancing the customer experience.
• Foster a strong customer service culture amongst all staff.
• Promote a strong sense of community.

Management and Administration:

• Supervise union staff, service providers and contractors and oversee quality of work performed.
• Oversee all union payroll related tasks and ensure that payroll is submitted in timely fashion
• Assist supervisor with all HR related matters pertaining to the union staff, assist with CRTs as needed
• Monitor and effectively manage 310-MAXX service requests to ensure they are completed as per company protocols; obtaining optimum resident satisfaction level.
• Coordinate month-end turnover duties: scheduling of contractors and staff for turnover of suites.
• Ensure the efficient and profitable operation of the property by issuing and tracking work and purchase orders, and monitoring expense to budget.
• Complete thorough orientation and training of new and existing staff according to established policy and procedure.
• Comply with regular fire and life safety standards including monthly testing and annual drills.
• Ensure a thorough knowledge and understanding of emergency procedures including fire, flood and mould remediation for all staff.
• Maintain all logs and safety checks.
• Coordinate incoming and outgoing suite inspections and document as required in collaboration with the Resident Managers.
• Oversee ordering of maintenance supplies and complete regular inventories; including not limited to turnover supplies, occupied repairs & maintenance supplies, alliance and tools inventory.
• Be familiar with and adhere to the company\xe2\x80\x99s Health and Safety policy.
• Ensure all vendors and contractors comply with the established health and safety policy.
• Ensure effective communication with residents, consistent with expectations of Provincial guidelines, when any capital projects are undertaken.
• Participate in special projects from time-to-time as assigned by the supervisor.

Maintenance:

• Have a practical knowledge and understanding of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.).
• Assist supervisor with the effective monitoring and control of all building access including cylinder lock and electronic systems.
• Assist supervisor with the general maintenance in parking lots, mechanical rooms, rooftops and other common areas.
• Assist supervisor with overseeing work completed by fire and life safety systems contractors to ensure required maintenance and repairs are completed properly.
• Assist supervisor with ensuring all mechanical and exit doors are secure and properly functioning at all times. Secure laundry rooms, recreation areas, locker rooms, and other common element areas at prescribed times.
• Assist with supervising snow removal duties and ensure complete sand and salt logs are properly maintained
• Assist with ensuring waste and recycling duties are completed on established pick-up days, including the safe operation of equipment hauling machinery and maintain a positive working relationship with City collectors or contracted vendors.
• Assist \xe2\x80\x93 as needed \xe2\x80\x93 with capital project activities on site and advise the supervisor and / or Property Manager of any concern.
• Wear prescribed Personal Protective Equipment (PPE) when required to do so.
• Ensure a complete knowledge and understanding of the safe handling of cleaning materials (WHMIS) and ensure that all direct reports complete WHMIS on yearly basis, and ensure contractors and vendors comply with safe handling guidelines.

REQUIREMENTS

• Experience managing large facilities, including large number of staff
• The ability to work independently with a flexible schedule that includes on-call service, evenings, weekends and holidays
• A passion for excellence in customer service delivery.
• Ability to resolve issues in a timely and professional manner.
• Strong interpersonal skills. Excellent customer service, organization and communication skills.
• Understanding of the mechanical, electrical, unit renovation and building automation workings in a fast-paced multi-residential building environment.
• Experience in inspecting quality of workmanship and thoroughness.
• Proficient computer skills.
• Comfortable in a training role.
• Managing in a unionized environment an asset.

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Our story:

Oxford Properties Group (\xe2\x80\x9cOxford\xe2\x80\x9d) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford\xe2\x80\x99s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world\xe2\x80\x99s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario\'s municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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