Job Description

This is a supervisory position ("management level capacity") responsible to manage staff and systems to meet the performance requirements of the ambulance service in the Communications Centre. Major operational and human resource components of this position include establishing service direction, building staff capabilities, and implementing changes to improve service levels. Assessing and improving overall service area performance is expected - both current and long-term to meet company objectives. The fundamental supervisory skills required include: demonstrated leadership, planning, organizing, directing and motivating staff. The overall general role of this position is to direct and control the workforce in a positive manner. This supervisory position will take direction from and act in conjunction with the Manager Medical Communications Center. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the Medical Communications Centre fully functional while engaging and supporting the frontline staff. The incumbent positively communicates company philosophy and policy so that there is shared realization of the company\'s goals in the operational area. As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.