Start Date: April 2023 Work Hours: Full time, Year round. 7:15 am \xe2\x80\x93 5:15 pm (4 days of 10-hour shifts) Location: Burnaby Wages: $20 per hour based on experience, plus commission
We call this Supervisory role our Hop-On Hop-Off Controller, because they supervise, dispatch, direct and monitor the day-to-day delivery of our Hop-on Hop-Off tour route operations. You bring inspired leadership, a guest focus, adaptability, problem-solving skills, and thrive in a fast-paced environment. You are a superstar multi-tasker - and we can\xe2\x80\x99t wait to meet you!
YOUR WORK WILL INCLUDE
Planning, coordinating and executing the day-to-day operations of Hop-On, Hop-Off Sightseeing tours and the tour drivers
Ensuring safe, cost effective and on-time operating performance
Monitoring radio, telephone and on-road provision of service for a quality tour experience
Organizing and maintaining daily bus utilization, assigned drivers and passenger counts
Professionally communicating operational deficiencies with drivers, call centre, sales team and managers as appropriate
Completing a daily report of activity, efficiencies and issues
WHAT WE WILL LIKE ABOUT YOU
You love Vancouver and want to share it with the world
You work equally well individually and as part as a team
Flexible schedule and enjoy working outside of the 9 to 5 \xe2\x80\x93 and able to work evenings, weekends and holidays
Excellent English verbal communication skills \xe2\x80\x93 another bonus is a few different languages
Must be able to stand for 8 hours a day and work outside in all types of weather
Prior customer service, dispatch or supervisory experience is an asset
Prior experience at a sightseeing company is a big bonus
Working knowledge of Microsoft Office
Strong knowledge of Downtown Vancouver and surrounding areas
WHAT YOU WILL LIKE ABOUT US
Free admission and discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
Central Burnaby and Downtown Vancouver office with easy access to all transit routes
Referral program \xe2\x80\x93 get your rockstar professional colleagues to join our team
Internal and external recognition programs for fun awards and prize opportunities
Invitations to VIP tourism industry events, networking opportunities and familiarization tours
The little things like free coffee, hot chocolate and sparkling water (available in-office)
Please include a Cover Letter when submitting your Resume.
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