Job Description

Operations Supervisor

Job Summary

The Operations Supervisor plays a key role within the Operations Department, reporting directly to the Operations Manager. This position oversees all front-line operators, maintenance, and call centre functions after regular business hours and on weekends. The Supervisor is responsible for liaising with multiple departments, their leadership, and front-line staff.

Responsibilities

Operational Oversight:

Supervise after-hours activities across operations, maintenance, and the call centre department.

On-Road Supervision:

Provide on-road supervision and support to Operators during active service, addressing issues and assisting as needed.

Incident Response:

Respond to and investigate accidents or incidents, attend scenes when necessary, complete documentation, and coordinate medical care if required.

Maintenance Supervision

: Supervise Maintenance Department operations after hours in the absence of the Maintenance Team Leader, reporting incidents.

Call Centre Supervision

: Supervise Call Centre operations after hours in the absence of the Call Centre Team Leader.

Administration:

Support the Operations Department with day-to-day administrative tasks.

Compliance:

Ensure compliance with transportation laws, regulations, safety standards, and company policies.

Training & Development:

Identify staff development needs, deliver training, and support Operators in improving their skills.

Continuous Improvement:

Identify opportunities for improvement and recommend and implement process enhancements. Apply change management and/or Lean Six Sigma practices.

Other Duties:

Perform other related duties as assigned by the Operations Manager.

Job Specifications

Supervisory or management experience in an operational environment is required. Proven leadership ability, with strong interpersonal and communication skills to foster positive relationships and motivate teams. Strong organizational and multitasking skills, with the ability to prioritize effectively in a demanding environment. Sound judgment, decision-making, and problem-solving abilities. Post-secondary education is preferred. Experience working in a unionized environment is preferred. Experience in training, coaching, and staff development is required. Experience with Continuous Improvement and Lean Six Sigma is preferred. Strong skills in procedure and policy development. IT knowledge/experience is considered an asset. Technically proficient with office-based software (MS Word, Excel, Outlook, PowerPoint, and data entry systems). Must hold a valid full G driver's licence with a clean driver's abstract. Must pass a vulnerable sector check and an employee fit test. Ability to work independently with minimal supervision.

Availability to work weekend days and afternoon shifts Monday through Wednesday, with flexibility as needed.

Job Types: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care
Work Location: In person