Job Description

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.
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IMG Operations plays a pivotal role in maintaining and enhancing operational Information Management (IM) and Information Technology (IT) systems and processes to meet the evolving needs of CAMH stakeholders. This role supports executive decision-making, strategic planning, and continuous improvement initiatives across the IMG portfolio.
The primary role of an Operations Specialist is to support the Manager, IMG Operations in delivering high-quality operational and administrative services across the Information Management Group. This role coordinates cross-functional initiatives, and ensures the smooth execution of operational processes that support IMG's strategic and service delivery goals. The Operations Specialist also plays a key role in tracking performance, supporting governance and communication, and contributing to departmental planning and reporting.
The candidate must be a self-starter with the ability to work both independently and as part of an interdisciplinary team. The successful candidate will have excellent capacity for self-directed learning/working, and require minimal supervision. You will support and contribute to a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

• Assist with leadership committee operations, including agenda planning and tracking of follow-up actions.
• Prepare materials for the Board of Trustees and relevant subcommittees, ensuring accuracy and alignment with strategic priorities.
• Support the Local Delivery Groups (LDG) model through documentation and coordination.
• Support organizational/portfolio strategies and initiatives to enhance operational effectiveness and portfolio efficiency.
• Operational activities include supporting manager and/or IMG departments with development of work plans, tracking and resource planning, and supporting strategic activities.
• Track and report on Service Level Agreements (SLAs) and departmental budgets.
• Preparation of key reports on portfolio performance, including data gathering, formatting, and analysis in collaboration with manager.
• Conduct reporting and analysis on operational performance and trends.
• Coordinate IMG's reporting obligations to Ontario Health and other internal or external stakeholders.
• Support the implementation and maintenance of business continuity plans.
• Contribute to strengthening relationships with internal stakeholders, building and managing new relationships.
• Conduct root cause analyses and support the review and refinement of operational procedures and workflows.
• Identify and implement opportunities for continuous improvement in IMG Operations.
• Engage with stakeholders to solicit feedback and input on improvement initiatives.
• Apply project management skills and utilize CAMH project management methodology, data, evidence-based practice, change management strategies and improvement science to ensure achievement of project objectives and timelines.
• Utilize data from various sources and summarize succinctly for executive level decision-making.
• Assist in developing and delivering presentations for various internal and external stakeholders, including executive audiences.
• Activities: Develop and execute internal and external communication plans - independently manage day-to-day communications, while collaborating with the manager on larger or strategic communication initiatives to support IMG goals and staff engagement.
• Coordinate and support IMG events, including logistics, communications, and post-event evaluation.
• Guide others to prepare for change, support and adopt actions required to achieve successful outcomes.
• Facilitation of large group meetings and processes to ensure objectives are achieved.
• Work collaboratively with stakeholders to design, implement and evaluate the impact of key organizational/portfolio priorities.
• Influence to gain acceptance of ideas and proposals through persuasion and interpersonal skills.
• Establish and maintain collaborative partnerships with individuals across various organizational levels.
• Support and participate in operational improvement activities departmentally and organization-wide.
• Maintain a work environment that embraces diversity and is free of harassment and discrimination.
• Models the principles and values of integrity, competence, responsibility, respect and trust.
• Performs cross-functional and other duties as assigned and requested.

• A bachelor's degree in a relevant discipline (such as healthcare administration, health informatics, business administration, or related field) is equivalent to a combination of education, training, and experience, required.
• 3 years of experience in healthcare, with knowledge of hospital operations, required.
• Project management certification is an asset.
• Knowledge of project management methodology and best practices and/or program management.
• Apply project management skills and utilize CAMH project management methodology, data, evidence-based practice, change management strategies and improvement science to ensure achievement of project objectives and timelines.
• Establish and maintain collaborative partnerships with individuals across various organizational levels.
• Strong knowledge of hospital digital department operations, ensuring smooth day-to-day functioning of digital health departments.
• Experience overseeing governance and quality assurance for digital operations.
• Demonstrated leadership skills, including experience in leading projects, events, and/or quality improvement initiatives, collaborating with multidisciplinary teams, and implementing change.
• Strong communication skills to effectively engage with team members and leadership.
• Proven ability to collaborate with multidisciplinary teams, senior leaders, clinical teams, IT, and external partners to achieve organizational goals.
• Familiarity with optimizing clinical and/or administrative processes through digital solutions, including knowledge of change management and supporting staff through digital transitions.
• Strong analytical skills to assess data, conduct root cause analyses, and implement evidence-based interventions.
• Experience managing budgets for digital projects.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.
CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Metis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Skills Required