Employment Type: Full-time Regular
City: Calgary, AB (YYC)
Posting Open Date: 03/27/2023
Posting Close Date: 04/06/2023 (Please note the posting will close at 11:59pm MST)
\xe2\x80\x8bRemote Work:
This position is not eligible for remote work, under our mobile workforce program.
Reports to the Manager, IROP Recovery
Overview of the Role:
The Operations Shift Manager (OSM) role is responsible for \'day of\' planning, decision making and internal OCC communication, which contribute to WestJet\'s operational metrics and targets. The OSM is responsible for coordinating with operational groups, incorporating their input in decision making, and effectively communicating decisions to the OCC teams. Each OSM shall strive towards creating connections, listening actively and communicating opening to create a remarkable experience in all interactions with WestJetters, WestJet partners and ultimately, our guests.
Responsibilities:
Manage the safe, on-time airline performance within the day-of operational window by considering all operational factors including: flight crew resources, weather, air traffic control, airport restrictions, fleet planning, scheduled and unscheduled maintenance, route restrictions, guest recovery, and guest experience.
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