Job Description

Operations Program Lead

Reporting to the Senior Director, Operations (YVR), we are seeking a highly organized and self-driven

Operations Program Lead

to elevate operational performance through BI-driven reporting and practical process improvements. This role oversees key administrative functions, including minute-taking, event planning, operational scheduling, and support for operational initiatives. The position collaborates across teams to ensure smooth day-to-day operations while contributing to strategic priorities across the organization.

Responsibilities

Provides administrative support to the Operational leadership team Operational Reporting & BI: Collect, organize, and report operational information using Excel and BI tools to enable timely updates, decisions, and continuous improvement. Minute-Taking: Attend meetings and accurately capture minutes, ensuring all action items, decisions, and key points are documented and communicated in a timely and clear manner. Event Planning & Coordination: Take the lead in organizing and coordinating company events, training sessions, team-building activities, and other internal/external events, handling logistics, scheduling, vendor coordination, and event follow-ups. Support for Administrative Projects & Process Improvement: Lead or assist in projects with various departments that enhance office efficiency, employee satisfaction, and overall team performance, including identifying gaps and implementing process improvements. Confidentiality & Compliance: Handle sensitive company and employee information with discretion and confidentiality, ensuring compliance with company policies and legal requirements across all administrative functions. Cross-Departmental Coordination: Provide administrative support to various departments as needed, ensuring efficient communication and handling of urgent administrative requests.

Qualifications

Exceptional skillset in Excel, other BI tools experience is considered an asset Proven experience in an administrative or support role, with at least 3+ years of experience in project coordination, office management, or event planning. Strong organizational and multitasking skills with the ability to prioritize tasks effectively and manage multiple projects simultaneously. Exceptional written and verbal communication skills, with a focus on building relationships and ensuring smooth communication across teams and departments. Experience in event management. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Proficient in using inventory management systems. High level of discretion and confidentiality.

What We Offer

Competitive salary and benefits package. Opportunities for growth and professional development. A collaborative, inclusive, and supportive team environment. A dynamic work culture with a focus on continuous improvement and innovation. The chance to make a meaningful impact on the team and company culture.

Salary: $65,000 - $75,000

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!



La difference Paladin commence avec notre equipe. Nous nous engageons a etre Curieux, Responsable, Respectueux et Exceptionnel, et a rendre le monde plus sur et plus convivial parce que nous "Nous soucions"! Si cela vous semble etre une equipe a laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!