Job Description

About Nomad:

Nomad is a Freight Tech company transforming how North American fleets operate. Our fast-growing team helps small to mid-sized carriers move faster, think smarter, and grow stronger.

How does freight technology work?

Through an AI-powered platform and proprietary fuel network, Nomad helps fleet owners optimize fuel spending, boost cost visibility, and drive long-term operational efficiency. Built to challenge outdated fuel programs, our technology delivers real-time data insights, fraud prevention, and seamless integration into daily operations.

The result?

Greater control, full transparency, and stronger buying power for the trucking companies that keep our economy moving. At Nomad, we embrace diversity and inclusivity, offering a flexible environment in support of professional and personal growth.

Interested in fueling modern-day nomads?

Let's explore the impact you can make on our team.

About you

You are an experienced Operations Payment Manager with strong analytical skills and a track record in payments, collections, and risk management. You thrive in fast-paced, high-volume environments, ensuring accurate payment processing, reconciliation, and compliance. Skilled at collaborating cross-functionally, you identify discrepancies, enforce policies, and implement process improvements--all while maintaining a positive client experience.

Key Responsibilities:

Review and verify incoming client payments daily before posting, with a focus on large transactions and high-risk accounts. Analyze payment data for discrepancies, irregularities, or potential fraud/risk exposure. Ensure compliance with internal controls, payment policies, and credit terms. Maintain accurate records of pre-posting checks, payment statuses, and risk flags. Assist in developing and improving procedures related to pre-posting risk checks and AR processes. Support reconciliation processes between bank records and AR ledgers. Monitor accounts for risk exposure and ensure compliance with internal controls and credit policies. Maintain organized and up-to-date collections records, ensuring appropriate follow-ups and escalation procedures are in place. Support reconciliation processes to ensure collections activity aligns with AR and bank records. Contribute to the development of improved processes, reporting, and tools to streamline collections management. Collaborate with finance, sales, and risk teams to validate the legitimacy and accuracy of payment sources, especially for new clients. Respond to internal inquiries regarding payment issues and follow up on resolution steps. Manage and oversee all aspects of collections and payment plan adherence across customer accounts. Hold customers accountable to agreed payment terms and structured payment plans. Escalate and coordinate on high-risk or delinquent accounts. Collaborate with management to seek approvals for credit extensions, settlements, or resolution of outstanding balances. Communicate directly with clients to resolve payment discrepancies and negotiate repayment solutions. Partner cross-functionally with finance, sales, and risk teams to provide insight on customer payment behavior and risk management strategies. Ability to enforce policies and payment terms while ensuring an excellent client experience.

Qualifications:

5+ years of experience in Accounts Receivable, Payment Processing, or Risk Operations (preferably in a fintech, fuel, or high-volume transaction environment). Strong understanding of accounting principles related to AR and cash application. Proven ability to identify red flags in payment behavior or client activity. High attention to detail and accuracy in handling large financial transactions. Excellent communication and problem-solving skills. Comfortable working independently as an individual contributor in a dynamic start-up environment. Experience with ERP systems (e.g., NetSuite, QuickBooks, etc.) and payment processing tools. * Experience working in a fintech, fuel, or high-volume environment is required.