Job Description

ABOUT FLOWW DIGITAL

Greetings! We're a small but mighty digital agency serving small business owners and entrepreneurs across Canada. With a specialized touch, we deliver website design/development and curated digital solutions, empowering our clients with tailored services that help them launch or expand their business with confidence, clarity, and care.

We're looking for an Operations & Outreach Assistant to join us!

Someone who's dependable, organized, personable, and eager to contribute to both operations and outreach - keeping projects running smoothly while helping more local businesses discover Floww Digital.

This hybrid role blends organization with communication.

You'll manage client projects, coordinate freelancers, and support daily operations - while also reaching out to local small businesses and organizations through phone calls, email, text, and social media (Facebook, Instagram, LinkedIn) to start conversations, gauge interest, and schedule discovery meetings with our Sales Team.

If you're someone who enjoys both structure and social connection - this role is for you.

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KEY RESPONSIBILITIES:

Operations & Coordination (approx. 50%)

Manage day-to-day client communication, updates, and timelines

Coordinate freelancers and ensure deliverables stay on track

Use and maintain project management and communication tools (such as Google Workspace, ClickUp, HighLevel/GHL, Slack, Zoom, ChatGPT, Loom, and other various digital tools/software)

Review and organize deliverables before sending to clients

Handle light administrative work such as scheduling, invoicing, and file organization

Prepare weekly progress summaries for the Management Team

Outreach & Prospecting (approx. 50%)

Identify and research local small businesses and organizations that could benefit from Floww Digital's services

Conduct outbound outreach through phone calls, emails, text messages, and direct messages on social media (Facebook, Instagram, LinkedIn)

Engage in friendly, professional conversations that introduce Floww Digital and set up meetings with the Sales Team

Follow up on leads and track outreach efforts in our CRM

Assist with managing social inboxes, replying to inquiries, and monitoring engagement

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YOU'RE A GREAT FIT IF YOU:
Are highly organized, proactive, and detail-oriented

Enjoy communicating with people - whether by phone, message, or online

Have a friendly, natural ability to build rapport

Are self-motivated and comfortable managing multiple moving parts

Write clearly and confidently in a warm, conversational tone

Are tech-savvy and familiar with tools like Google Workspace, ClickUp, Canva, and major social media platforms

Believe in supporting small businesses and take pride in helping them grow

Have experience in marketing, customer service, or business development

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WORK DETAILS:
Applicants must be located in

Calgary

Work-from-home with some local/on site activity required

Approximately 10 hours per week

Tuesday-Thursday from 9am-12pm MST

$22/hour (+ bonuses for new client sign ups)

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We pride ourselves on fostering a work place where collaboration and communication is key. The consistency, positive attitude, and integrity you bring to the role will find a warm home with us.

We look forward to hearing from you!

Job Type: Part-time

Pay: $22.00 per hour

Application question(s):

This position is for applicants located in Calgary only. Are you located in Calgary? Do you own a personal laptop/computer?
Work Location: Remote