Job Description

Requisition ID: 204074Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeThe Operations Officer is responsible for supporting the on/off boarding of employees in the Dealer Finance Centre (DFC) and administrative support related to Occupational Health and Safety (OHS), Business Continuity Planning (BCP), security access, workstation data tracking changes and telephony requirements. Under the supervision of the Director Operations the employee is responsible for management of the employee database in the DFC.As a member of the Operations team the incumbent is responsible for contributing to the overall success of the unit by providing a high level of professional administrative and service support to our Auto Finance partners while adhering to Bank security and operational procedures and policies.Accountabilities1. Champions a customer focused culture to deepen partner relationships and leverage broader Bank relationships, systems and knowledge by:a. Investigating and resolving all inquiries and complaints directed to Operations within established service level agreement and escalating any concerns to Manager;b. Contributing to the efficiency of the unit by developing and recommending process improvements;c. Maintaining a working knowledge of each department in the campus and ensuring the service being provided assists departments in focussing on their business/customer activities;d. Assisting with the coordination, set up and delivery of campus and business line events2. Ensure accurate data within the OfficeSpace database used to track and monitor employee information and Onboarding / Offboarding data by:a. Accurately managing the database to maintain complete workstation/employee records and to track/monitor on/offboarding data including but not limited to workstation assignment, key records management, security access badges, telephones and parking assignment;b. Researching, analyzing and providing accurate reporting related to employee and workstation data (formatting and producing spreadsheets, Level 2 Complexity - advanced formulas);c. Maintaining/controlling building security access levels as required by units;d. Managing telephone equipment assignment and phone line inventory;e. Liaising with the Technology Operations and EITS teams in coordinating office equipment / telephony movements, installation;f. Assisting with employee relocations and workstation changes3. Assist with the development, maintenance and execution of Business Continuity Plans, Occupational Health and Safety and Fire Safety building requirements by:a. Monitoring the number of OHS and Fire Safety representatives to ensure adequate coverage for building, hours and business lines;b. Maintaining information / data in databases related to First Aid Attendants, OHS Committee membership and Fire and Safety Teams;c. Adhering to compliance with regulatory activities and guidance over Occupational Health & Safety;d. Composing routine correspondence related to OHS and Fire and Safety;e. Assisting with the Local Incident Management Team (LIMT) functions during a critical incident;f. Participating in the orientation of new hires4. Understands how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions.5. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.6. Champions a high-performance environment and contributes to an inclusive work environment.Education / Experience / Other Information

• University Degree in Business Administration or 2 years related experience

• Experience in data management

• Thorough knowledge and understanding of department\'s policies and procedures

• Strong organizational skills and ability to set priorities and manage time

• Strong communication and interpersonal skills

• High degree of accuracy required

• Excellent Microsoft Office skills, with high proficiency in excel and data management

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence

• The position requires moving and lifting of boxes, chairs, desks, as required

• Intermittent periods of concentration are required while working on video display terminals verifying the accuracy of documents, reports and data entry

Location(s): Canada : Ontario : HamiltonScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank