Job Description

Position Summary:
The Operations Manager is responsible for overseeing the day-to-day execution of field service operations across assigned regions. This role ensures efficient installation scheduling, effective technician utilization, strong service quality, and alignment with compliance and customer service standards. The Operations Manager works cross-functionally to support operational initiatives, resolve escalated issues, and drive consistent performance across the service delivery network.


Key Responsibilities
Regional Operations & Service Delivery


Manage daily regional operations and oversee the field service and installation network to ensure timely and effective service delivery.


Ensure appropriate staffing levels and scheduling coverage to meet service demand and operational targets.


Monitor service workflows to identify inefficiencies and implement process improvements.


Scheduling, Performance & Quality Oversight


Oversee installation scheduling to optimize technician utilization and minimize service delays.


Monitor technician performance, productivity, and customer satisfaction metrics.


Address performance gaps through coaching, feedback, and corrective action in partnership with leadership.


Cross-Functional Collaboration


Collaborate with Distribution, Compliance, and Customer Care teams to ensure operational alignment and consistent service execution.


Support the rollout of operational initiatives, process improvements, and technology enhancements.


Ensure operational practices align with regulatory, compliance, and customer service standards.


Escalation Management & Problem Solving


Manage escalated operational issues and service disruptions, identifying root causes and implementing effective solutions.


Support technicians and regional partners in resolving complex service challenges.


Reporting & Performance Management


Track and support key operational KPIs, including service timelines, productivity, quality, and customer satisfaction.


Qualifications
Required:


Minimum 5 years of experience in multi-unit operations, field service management, or a similar operational leadership role.


Demonstrated leadership and team development capabilities.


Experience with logistics, scheduling systems, or service delivery platforms.


Strong analytical skills with the ability to use KPIs and data to drive decisions.


Excellent organizational, communication, and problem-solving skills.


Preferred:


Experience in regulated or service-based industries.


Familiarity with technician-based or distributed service models.


Experience supporting technology or process rollouts.


Skills & Competencies


Strong operational leadership and decision-making skills.


Ability to manage competing priorities in a fast-paced environment.


Collaborative and solutions-oriented approach.


High level of accountability and attention to detail.


Customer-focused mindset with a commitment to service excellence.


Employment Conditions


Regional travel as required.


After-hours support may be necessary to address escalated operational issues.


Posting Closes: January 12, 2026


Applications will be reviewed following the posting close. Candidates selected for further consideration will be contacted the week of January 12, 2026, with interviews scheduled for the week of January 19, 2026.


We thank all applicants for their interest; however, only those selected for an interview will be contacted.