Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our bustling shopping centre. This pivotal leadership role requires a hands-on professional who excels at managing diverse teams, coordinating complex capital projects, and delivering exceptional tenant experiences. The ideal candidate will bring strong financial acumen, construction management expertise, and a customer-centric approach to drive operational excellence across all facets of our retail property. If you're passionate about creating vibrant retail environments and have a proven track record in commercial real estate operations, we invite you to lead our operations team in maintaining and enhancing one of the area's premier shopping destinations.

What your day-to-day will look like:

Hire, train, supervise, and mentor all permanent and contract staff while ensuring compliance with HR requirements and fostering professional development for succession planning



Prepare and implement annual operating expense and capital budgets, submit expenses through PROCORE and other platforms, and manage contractor payments and invoicing processes



Oversee capital redevelopment projects, tenant improvements, and day-to-day construction activities while securing competitive pricing and managing contractors



Develop and administer preventative maintenance programs using Building Engines platform, conduct building inspections, and ensure compliance with building codes and safety standards



Respond to tenant concerns, resolve operational issues promptly, process leasehold improvement drawings, and maintain high levels of customer service through various programs



Secure qualified contractors for retail operations and service contracts through competitive tendering while ensuring quality, cost-effectiveness, and compliance with industry standards



Provide 24-hour emergency response coverage on rotational basis, coordinate with marketing and specialty leasing departments, and assist General Manager with special projects as assigned

?Required Qualifications:

Minimum five (5) years' management experience in physical operations management, preferably in a shopping centre, office or mixed-use environment



Certification in Building Environmental Systems, or 4th Class Power Engineer



Must have knowledge of LEED, BOMA Best or other Sustainable Building Certification programs



Fully competent in all related legislation and Occupational Health & Safety



Working knowledge of general maintenance procedures, plumbing/carpentry skills, complete familiarity with systems management technology, HVAC , central plant, electrical/mechanical systems



Working knowledge of management principles, budgeting principles, writing business cases and request for proposals



Computer literate and proficient with Word, Excel, Building Automation Systems (Trane Tracer Ensemble or similar) and Preventative Maintenance software (Building Engines or similar).



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.