who has the drive and experience to handle multiple sitesin the lower mainland. As the Operations Manager, you will act as the primary point of contact for client services, employee performance and incident escalation. If you bring experience working in a leadership position and thrive in a fast-paced environment where building relationships is a key factor to your success, this is the role for you!
You will be liaison with the clients and GardaWorld team members, and internal operations and act as the primary point of contact for client service, employee performance, and incident escalation. We are looking for a professional who is passionate about the industry and looking for an opportunity to develop their careers with a leading organization!
Operations Manager Key Responsibilities
Maximizing customer retention by driving and ensuring customer satisfaction
Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
Ensuring customer expectations and contractual requirements are translated into operating instructions
Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer's mandate
Driving corrective action and organizational engagement on any site specific operational or disservice issue, per requirements under our corporate standards
Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios
Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
Coordinating with union representatives on personnel related matters as required
Qualifications
University Degree and five plus years of related experience in the post secondary education arena and risk management and or operations in a institutional environment, or equivalent combination of education, training and experience.
Experience in the security industry ideal
Good knowledge of related health and safety guidelines/regulations (secondary education facilities both Provincial and Federal), risk management assessment, laboratory hazards (e.g., chemicals/pesticides, biologicals, radioisotopes), and safety equipment/procedures.
Excellent planning, organizational ability, analytical reasoning, negotiation and problem-solving skills.
Excellent personnel management skills.
Excellent supervisory and team management skills.
Excellent interpersonal and communication (oral and written) skills.
Ability to interact cooperatively with people of differing personalities both within the Department and in other University Departments and internal/external support services to achieve positive results.
Excellent analytical, problem-solving, and conflict resolution skills.
Demonstrated aptitude for a high degree of initiative and innovation, ability to manage multiple projects and priorities, and respond to requests in a timely manner.
Ability to interpret and apply complex policies and procedures.
Strong knowledge of Microsoft Suite, database applications and email applications.
Ability to exercise professional and mature judgment and to handle confidential/sensitive material with discretion.
Ability to work independently, as well as collaboratively with others, and to meet deadlines.
What we offer you:
Health Benefits
Flexible hours
Career development and advancement
RRSP contribution after one year of employment
Full time permanent position
Salary Range: 67K - 78K
Why Join Us?
This position offers a unique opportunity to take on a leadership role in a dynamic, fast-paced environment.
SSVAN
GardaWorld: Make the world a safer place
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GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.