Job Description

The Line is seeking a highly motivated

Operations Manager

to oversee daily operations, drive growth, and ensure seamless execution across all areas of the business. Acting as the right hand to the Founder, the Operations Manager will manage operations, customer experience, and vendor relationships while also leading initiatives that expand The Line's presence in the stationery and planner market.

Key ResponsibilitiesBusiness Operations

Oversee daily operations including order fulfillment, vendor management, and customer service. Streamline workflows and create clear documentation for in-studio processes. Manage and maintain accurate inventory in both the studio and Shopify.
Team Leadership

Train and onboard new team members on in-studio processes. Set clear goals, track performance, and foster a collaborative, creative culture.
Customer Experience

Oversee customer service, ensuring timely and empathetic responses in The Line's brand voice. Build and maintain an FAQ resource to ensure consistent messaging across all touchpoints. Implement processes that elevate the client experience from purchase to delivery. Respond to customer emails promptly and resolve issues to maintain customer loyalty.
Qualifications

Proven experience in operations, business management, or a similar leadership role. Strong organizational and project management skills with attention to detail. Familiarity with e-commerce platforms (Shopify experience strongly preferred). Excellent communication and leadership skills. Customer service experience and managing a small team is an asset.
What We Offer

Steady full-time hours (30-35 hours/week). A creative, clean, and inspiring studio workspace in Gastown. Opportunity to grow within a fast-growing e-commerce brand. Staff discounts and early access to product drops.
How to Apply

Email your resume and a short note about your interest to

hello@thelineshop.ca

Subject line: Operations Manager - [Your Name]

We are hiring immediately and will review applications on a rolling basis.

Job Types: Part-time, Fixed term contract
Contract length: 5 months

Pay: $20.00 per hour

Expected hours: 25 - 35 per week

Language:

English (preferred)
Work Location: In person