Job Description

Summary

Wyngit Delivery is a leader in same-day delivery across British Columbia, specializing in last-mile solutions for e-commerce, retail, and pharmaceutical businesses. In 2024, we delivered over 3.6 million packages with the support of our growing team of 150 dedicated people. We are seeking an experienced

Operations Manager

to oversee on-road operations and business administration. Reporting directly to the VP, this role will be central to driving operational excellence and supporting Wyngit's continued growth across Western Canada.

Key Responsibilities

Operational Leadership

Oversee daily delivery operations to ensure efficiency, safety, and on-time performance. Optimize workflows across dispatch, driver management, and loadout processes. Develop and monitor KPIs to track performance, safety, and customer satisfaction.

Expansion & Growth

Lead the launch of new regional operations, including hiring, training, and onboarding delivery staff. Coordinate with suppliers, cross-dock partners, and mid-mile providers to support new business units. Develop scalable processes to support operations.

Team Management & Training

Hire, train, and mentor team members, from dispatch to delivery. Foster a culture of accountability, safety, and continuous improvement. Conduct performance reviews and implement engagement strategies to improve retention.

Technology & Process Improvement

Oversee the rollout and adoption of new logistics software, ensuring smooth integration with operations. Identify opportunities for automation and improved efficiency in routing, communication, and reporting. Collaborate with internal and external stakeholders to drive operational innovation.

Business Oversight

Partner with senior leadership to evaluate new business opportunities and operational models. Prepare operational reports and insights to support strategic decision-making. Ensure compliance with health, safety, and industry regulations.

Qualifications

5+ years of experience in logistics, transportation, or last-mile delivery operations. University Education preferred in logistics, supply chain management, or business. Proven success in scaling teams and launching new operations or business units. Strong leadership and people management skills, with experience in training and development. Solid understanding of logistics technology platforms (e.g., routing, dispatch, and delivery tracking systems). Strong analytical, problem-solving, and organizational skills. Excellent communication and stakeholder management abilities.

What We Offer

Competitive salary:

$90,000 - $120,000 depending on skills and experience

Comprehensive health and dental benefits Performance-based bonus opportunities Career growth with an established and fast-growing logistics company A collaborative team culture with opportunities to make an impact
Commitment to equal employment opportunities for all, including but not limited to Indigenous people, newcomers to Canada, students, youth, pregnant individuals, those with migrant status, and members of specific ethnic or caste groups.

If you're ready to take the next step in your career and join a company that values reliability, customer service, and growth, we'd love to hear from you. Apply today and help shape the future of last-mile delivery in BC.

Job Type: Full-time

Pay: $90,000.00-$120,000.00 per year

Benefits:

Extended health care Paid time off
Language:

English (required)
Location:

Vancouver, BC V5L 2A9 (required)
Work Location: In person