Job Description

Company Overview

InCom is an innovative, growth-oriented company, focused on providing software solutions (SaaS) for the real estate industry. InCom Real Estate Web & e-Marketing Solutions has grown over the past 20 years to become one of North America's Leading Real Estate Website & Digital Marketing companies. With just over 10,000 happy clients; we are now engaged in our next stage for growth. We are seeking an Operations Manager to become a core member of our management team. The ideal individual for this role has an analytical mindset, high energy and able to work autonomously. The candidate is an individual who likely possesses several years of experience in a fast paced corporate setting or professional services firm with exposure to SaaS company management and/or digital marketing services. However, all relevant professional experience will be considered.

Summary

This is an exciting and challenging opportunity for an ambitious, hands-on individual to use his or her knowledge and professional experience in a dynamic, growth-oriented business. The new

Operations Manager

will be responsible for managing the company's day-to-day operations and supporting the President in driving the strategic growth initiatives of the company. The individual will be accountable for directing and managing the team to ensure everyone works collaboratively towards the key performance indicators and strategic goals set by the President and the Board.

Responsibilities

Oversee all aspects of company operations to ensure all team members are working towards the established growth targets and strategic initiatives, and be ultimately accountable for the team's performance in achieving these goals;

Lead, manage, and oversee projects as directed by the President, and remain accountable for the completion of these projects on time and on plan, thereby allowing the President to devote increased time to strategic initiatives;

Interact regularly with employees in a variety of departments, including sales, website production, digital marketing, customer support, retention, and development, to ensure all team members are aligned and accountable for their areas;

Develop, implement, and monitor key systems and processes to ensure the efficiency and effectiveness of the company and its team members;

Monitor customer churn, sales productivity metrics, and other key performance indicators, and suggest methods to improve or remediate any issues identified therein;

Monitor digital marketing KPIs to evaluate the effectiveness and cost of various lead generation activities. Recommend changes/improvements to campaigns and activities, and recommend areas where additional investment could yield strong revenue/sales growth;

Provide input towards company strategy, new product and service ideas, and growth opportunities;

Guide and monitor administrative team members as they complete billing, and management reporting processes;

Develop marketing initiatives and approaches to engage and grow the customer base with support from the President;

Provide guidance, leadership, and motivation to employees in order to maintain the corporate culture;

Customer Success & Retention Leadership:

Demonstrate ability to foster long-term client satisfaction and retention by ensuring high-quality service delivery, proactive communication, and continuous process improvement. Work collaboratively with sales, support, and production teams to enhance client experience, address issues promptly, and strengthen overall customer loyalty.

The successful candidate possesses the following experience and personal characteristics:

Several years of progressive experience in a fast-paced corporate environment, professional services firm or software company with a role in operation management, management consultant, corporate development & strategy, or similar professional background and experience

Experience working in at least one of the following areas in highly recommended:

Working with a growing software company;

Experience in digital marketing;

Experience managing a sales organization;

Experience working directly with, and providing services to, the real estate industry;

Experience leading teams and managing projects effectively and efficiently

Experience developing and implementing systems and processes

Highly ambitious and self-motivated, with the ability to hold oneself accountable for achieving targets and results

Financial acumen with the ability to develop a financial plan and manage resources effectively

Excellent problem solving and analytical skills

Outstanding leadership, communication, and conflict management skills

Comfortable interacting with key customers, stakeholders, and employees

Comfortable working in a fast-paced with high degrees of accountability

Comfortable working in a hands-on environment, managing competing personalities and styles

Bachelor of Business Administration or other professional designation is preferred.

What We Offer You:

A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.

Great earnings and career advancement potential.

Join one of the fastest growing companies in North America and be part of fresh and exciting developments as we grow.

A young team of bright individuals who inspire and help each other.

Convenient location - 2 min walk from Sheppard West station.

Health benefits and performance bonuses.

Job Type: Full-time

Pay: $60,768.44-$86,736.27 per year

Benefits:

Casual dress Company events Dental care Extended health care Life insurance Paid time off
Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (preferred)
Language:

Fluent English (required)
Work Location: In person