Job Description

K1 Speed Canada is an international indoor electric go-karting entertainment company that has 4 locations in Canada and more than 100 tracks worldwide.

"Customers will never love a company until the employees love it first"

Position Overview

We are seeking an energetic, hands-on Operations Manager to oversee the day-to-day operations of multiple of our K1 Speed Canada locations. The ideal candidate is a results-driven leader who thrives in a fast-paced, customer-centric environment and can inspire a team to deliver an exceptional guest experience every day.

This role is critical to ensuring operational excellence, safety compliance, staff development, and financial performance -- while embodying K1 Speed's passion for speed, service, and fun.

Current Locations

K1 Speed Toronto - 75 Carl Hall Rd Unit #9, North York, ON M3K 2B9
K1 Speed Mississauga - 1330 Eglinton Ave E, Mississauga, ON L4W 1K8

K1 Speed Cambridge - 355 Hespeler Rd, Cambridge, ON N1R 6B3

K1 Speed St. Catharines - 333 Ontario St Unit A1, St. Catharines, ON L2R 5L3

Key Responsibilities

Operational Leadership

Oversee all aspects of daily operations, including track management, customer service, food & beverage, and facility maintenance. Ensure operational standards, policies, and procedures are consistently met across all departments. Supervise scheduling, payroll, and performance for hourly and management staff. Monitor and analyze key performance indicators (KPIs) to maximize profitability and guest satisfaction.

Team Management & Development

Assist in recruiting, training, and mentoring team members to uphold K1 Speed's culture of safety, hospitality, and high performance. Provide ongoing coaching and career development for supervisors and team leads. Foster a positive work environment that promotes teamwork, accountability, and exceptional service.

Customer Experience

Ensure every guest enjoys a seamless, memorable racing experience -- from registration to podium. Resolve customer concerns professionally and promptly to maintain satisfaction and loyalty. Oversee group events and corporate functions to guarantee successful execution and repeat business.

Safety & Compliance

Uphold the highest standards of safety for guests and employees. Conduct regular inspections and enforce compliance with all health, safety, and operational regulations.

Financial Accountability

Manage budgets, control expenses, and drive revenue through efficient operations. Collaborate with regional leadership on financial reporting and performance forecasting.

Qualifications

3-5 years of experience in operations or hospitality management (entertainment, FEC, restaurant, or retail experience preferred). Proven leadership experience with teams of 20+ employees. Strong business acumen and analytical skills; comfortable working with KPIs and budgets. Excellent communication, organizational, and interpersonal skills. Ability to thrive in a high-energy, fast-paced environment. Flexible schedule -- availability to work evenings, weekends, and holidays as required.

The successful K1 Speed Operations Manager is:

? Organized

? Assertive

? Able to make decisions in a fast-paced environment

? Strong communicator

? Leads by examples

? Continues to learn

? Supports the development of others.

Mission Statement

? At K1 Speed we strive to provide our customers with an outstanding racing experience that surpasses all of their expectations.

? We bring the world of competitive racing directly to our customer's neighborhoods, offering all the thrills and excitement of an authentic racing experience using state-of-the-art electric go karts, and tracks designed with the safest and most protective barrier system available.

? We train and coach our staff daily to maintain the highest level of mind-blowing customer service that leaves those who visit us feeling like a valued member of the K1 Speed family.

? We never compromise on safety and are committed to delivering a world-class entertainment experience by professionally and diligently maintaining our racing karts and equipment to the highest possible standard.

? We maintain a safe, clean, professional and family friendly racing environment to ensure the health and enjoyment of our customers and their families.

K1 Speed Canada is a equal opportunity employer. As per the AODA, at any time thought out the recruitment process a disability related accommodation is required, please reach out to K1 Speed Canada.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Company events Dental care Discounted or free food Extended health care Flexible schedule Life insurance On-site parking Paid time off Store discount Vision care Wellness program Work from home
Application question(s):

Are you able to work flexible shifts including evenings, weekends and holidays? Are you able to travel between our K1 Speed Canada locations?
Experience:

Operations management: 3 years (required)
Willingness to travel:

50% (preferred)
Work Location: On the road