Job Description

TalentWorld is hiring for a recognized leader in the Security industry who is seeking an Operations Manager to oversee the day-to-day administration and management of contracted security services.
This is a unique opportunity to step into a leadership role where your experience in law enforcement or security operations will have a direct impact on the safety, compliance, and success of high-profile facilities. The Operations Manager will serve as the primary liaison between client leadership and security resources, ensuring seamless service delivery, incident response, and personnel oversight.
If you are an experienced leader in law enforcement (Canadian Armed Forces, RCMP, Correctional Services Canada, Police Force) or security operations, we want to hear from you.
Operations Manager Requirements
Act as the primary point of contact for client leadership, ensuring smooth operational setup during transitions and maintaining oversight across all shifts (day, evening, night, weekends).
Oversee personnel management by reviewing schedules, setting performance expectations, addressing performance issues, and ensuring resources meet all required qualifications and certifications.
Provide regular reporting and updates on personnel changes, security clearances, and overall contract performance.
Conduct supervisory visits, quality control checks, and ensure delivery of training in alignment with operational procedures and compliance standards.
Respond to operational issues, emergencies, and facility concerns with on-site presence when required, ensuring timely communication and resolution.
Investigate, document, and report incidents, maintaining detailed electronic logs and ensuring proper verbal and written reporting to leadership.
Operations Manager Qualifications
Minimum 5 years of management experience in law enforcement or security services (e.g., Armed Forces, RCMP, Correctional Services, Police, or licensed private security), including direct oversight of employees, scheduling, and performance management.
Proven leadership and supervisory abilities with a track record of building accountable, high-performing teams.
Strong communication skills with expertise in preparing reports, documenting incidents, and delivering clear direction.
Ability to work flexible hours, including responding to emergencies and supporting operations across multiple shifts.
Valid security clearance and required certifications (e.g., security license, RAIC, VSC, PW clearances); familiarity with operational procedures and compliance standards considered an asset.
Employment Details
Full-time, permanent role
Competitive salary structure
RRSP matching
Opportunities for growth and professional development
Accommodations are available upon request to support participation during all stages of the recruitment process.
TWONPERM

Skills Required