Job Description

4 Level Coach / The Contractors VA

Operations Manager

The Operations Manager plays a critical leadership role in ensuring the seamless daily operations of The Contractor's VA. This position requires a highly organized, proactive, and resourceful individual who can confidently manage administrative tasks, drive sales efforts, support team development, and collaborate


to systematize business processes. The Team Lead acts as a trusted extension of leadership, creating clarity, accountability, and momentum within the business.

Key Responsibilities

Oversee day-to-day business operations and ensure timely completion of all tasks. Manage internal workflows and proactively resolve operational bottlenecks. Ensure that clients and internal team members are consistently supported and well-informed With the assistance of a bookkeeping professional, manage and oversee all administrative functions, including but not limited to: Accounts Payable (AP), Accounts Receivable (AR), Monthly and quarterly reporting, Invoicing, document filing, and financial follow-ups Coordinate with the bookkeeper/accounting team as needed to ensure accurate records and compliance. Conduct discovery and sales calls with potential clients. Present The Contractor's VA services, answer questions, and confidently close deals. Guide new clients through a smooth and professional onboarding process. Source, screen, and interview candidates for VA and contractor roles. Support the onboarding, training, and performance management of new hires. Foster a positive and efficient team culture through regular check-ins, clear expectations, and open communication. Collaborate directly with leadership to build, refine, and document Standard Operating Procedures (SOPs) across all key areas of the business. Identify inefficiencies or inconsistencies in processes and implement scalable, systemized solutions. Contribute to the development of a more automated and organized backend infrastructure to support future growth. Lead the implementation of selected software tools, ensuring proper onboarding and adoption by the team to support time tracking, internal communication, project management, and overall scalability. Continuously evaluate and improve the company's tech stack to align with operational goals and client experience.

Performance Expectations

Previous experience in a leadership or management role Communicates clearly, promptly, and professionally with clients, the team, and leadership. Takes initiative and follows through with consistency and attention to detail. Brings creative solutions to challenges and demonstrates strong problem-solving skills. Maintains a standard of accountability and upholds the company's values & reputation.

Compensation:

$60,000 to $65,000 based on experience Be part of a team dedicated to transforming lives and reshaping an industry. * Hybrid. Primarily remote, must be located in GTA for occasional on-site work