Job Description

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Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.
Your Role:
With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.
Position Overview
Reporting directly to the VP of Schools, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.
Service Delivery & Daily Operations
Manage efficient vehicle utilization, minimize deadhead
Ensure compliance with contract requirements
Direct activities related to dispatching, routing, and tracking transportation
Plan, organize and manage staff to ensure that their work is accomplished in a manner consistent with organizational requirements
Implement schedule and policy changes
Oversee effective school year start-up and shut-down
Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
Follow up on all manners of progressive discipline
Ensure safe, reliable, on-time transportation for all assigned routes.
Oversee daily dispatch, driver assignments, route coverage, and service adjustments.
Manage spare allocation, minimize service failures, and ensure contingency plans are in place.
Monitor weather impacts, road conditions, and communicate timely operational decisions
Route Planning & Efficiency
Work with routing teams and boards to ensure accurate, optimized routes with minimal deadhead.
Manage route changes, load balancing, school bell-time adjustments, and seasonal updates.
Monitor spare ratios, route utilization, and opportunities for optimization or cost savings.
Customer Relationships & Communication
The Operation Manager is the main point of contact for daily operations
Is integral in the quoting of new business
Ensures compliance to contracts
Oversees daily operation's communication re: STS portal information, maintenance of process, validity of data within the dispatch system
Maintain strong relationships with school boards, principals, consortium partners, and community stakeholders
Respond promptly to incidents, parent concerns, school inquiries, and performance updates
Represent the company in consortium meetings, audits, and partnership discussions
Reporting
Track and report KPIs such as:
-On-Time Performance (OTP)
-Spare utilization
-Driver/monitor counts
-Deadhead km
-Maintenance downtime
-Charter % vs student revenue
Customer satisfaction survey
Provide accurate and timely reporting to senior leadership
Incident & Crisis Management
Lead or support the response for collisions, injuries, breakdowns, and emergency events.
Ensure full documentation, investigation, follow-up actions, and reporting to consortiums and leadership.
Communicate clearly and professionally with all stakeholders during high-stress situations.
Fleet & Maintenance Oversight
Lead or support the response for collisions, injuries, breakdowns, and emergency events.
Ensure full documentation, investigation, follow-up actions, and reporting to consortiums and leadership.
Communicate clearly and professionally with all stakeholders during high-stress situations.
Safety, Compliance & Training
Enforce a Safety-First culture across all staff, ensuring adherence to company and regulatory standards.
Ensure all drivers complete AFA/ADA evaluations, PRIDE training, refreshers, and compliance requirements.
Conduct and document park-out visits, safety audits, incident reviews, and corrective actions.
Maintain compliance with legislation (HTA, MTO regulations, accessibility standards, school board policies).
Drivers
Ensure proper levels of employees, work with the Talent Acquisition team to attract new candidates
Manage Deficiency list
Set up safety meetings
Help plan and facilitate bi-annual driver's meetings
Lead, mentor, and support drivers, trainers, dispatchers, and office staff.
Schedule regular 1:1s, ride-alongs, coaching sessions, and performance reviews.
Address employee concerns, attendance issues, and support progressive discipline when required.
Support recruitment, onboarding, and retention initiatives to maintain adequate staffing levels.
Finance & Budget Accountability
Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
Oversee payroll administration
Monitor and control divisional expenses:
-Labour Costs
-Overtime
-Maintenance
-Fuel
-Parking
-Supplies
Understand the division's budget, monthly forecasts, and variances, and work closely with Finance
Support capital planning (fleet age, replacement schedules, facility needs).
Track charter revenue and ensure targets are being met
Other
Acts as an ambassador for Voyago on and off company property
Helps increase Voyago's visibility within the community by participating in company sponsored events
Is willing to participate in education upgrading as required
Helps increase VTS's visibility within the community by participating in company sponsored events
Support company initiatives (e.g., Kids Matter Too, employee development programs, DRIVEN
Promote consistency, fairness, and transparency across all operational decisions.
Model professionalism, accountability, and employee respect
Build a positive team culture focused on safety, reliability, and continuous improvement
Requirements:
Your Profile
The ideal candidate will hold the following qualifications that include, but are not limited to, the following:
University Degree, College Diploma or Equivalent
Minimum 3 years experience in a supervisory/management role in operations environment
Experience in Student Transportation, Medical Transport or Transportation industry preferred but not mandatory
Ability to obtain a B class License
Clean Drivers Abstract
Clear Criminal Record Search with Vulnerable Sector Search
Excellent verbal and written communication skills
Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
Advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
Ability to participate in and facilitate group meetings
Benefits:
The perks:

• We offer free licence upgrade

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.

Skills Required