Job Description

ABOUT US

Play MPE is the global market leader for music promotion, distribution, and discovery. Our platform helps artists to get their music into the ears of music curators all over the world. Our advanced tools allow users to do-it-all: create impactful global promotional campaigns and analyze reporting. We are passionate about music and technology! Our vision for further product development is constantly evolving to encompass a bigger and brighter future for the music industry. Learn more at www.plaympe.com

ABOUT YOU

You are passionate about music and always dreamt about working in the music industry. You thrive in an entrepreneurial environment and bring a positive attitude. You get a buzz out of focusing, accomplishment, and getting things done right. You're a team player, but can be extremely resourceful and independent when needed. Your strongest qualities are work ethic, attention to detail and communication skills.

ABOUT THE ROLE

Seeking an Operations Manager to take charge of daily operations and ensure the company's efficiency and success. This role involves enhancing processes, resolving issues, and collaborating with various teams to drive positive outcomes. The ideal candidate will blend strategic thinking with hands-on tasks, such as planning integrations, and enhancing procedures for internal and external benefit. If you excel in dynamic settings, enjoy problem-solving, and aim to make a tangible impact, this opportunity is for you.

RESPONSIBILITIES

Oversee the Operations team to align with company goals. Formulate strategies to boost productivity, efficiency, and scalability. Handle customer care escalations and foster collaboration across departments. Identify, implement, and refine operational enhancements. Collaborate with Business Development and Product teams to define integrations, streamline workflows, and interpret client requirements accurately.

QUALIFICATIONS

Education & Experience:

Bachelor's degree in Business Administration, Operations Management, or a related field. 3-5+ years of experience in operations management or project management. Proven track record in leading teams, executing cross-functional projects, and enhancing business operations. Knowledge of the Music Industry is an asset
Skills & Competencies:

Effective leadership skills to inspire and drive performance. Strong communication abilities to engage with all organizational levels. Strategic thinker with adept problem-solving skills and decision-making abilities. Proficient in CRM tools, Microsoft Office, Google Workspace, Retool, Zoho One and quick adoption of new systems. Exceptional organizational and multitasking skills with the ability to manage competing priorities in a dynamic environment. Detail-oriented with a continuous improvement mindset and a proactive approach to process optimization.
Core Values:

Prioritize customer satisfaction. Continuously improve skills. Focus on collective achievements. Bring determination, resilience, and humility.

JOIN US!

This role is pivotal in ensuring seamless business operations and offers the opportunity to influence processes, enhance systems, and contribute directly to company advancement. Don't hesitate to apply if you're enthusiastic about the role, even if you don't meet every requirement. Your interest and potential fit are what matters most to us!

Job Types: Full-time, Permanent

Pay: $70,000.00-$140,000.00 per year

Benefits:

Casual dress Company events Dental care Discounted or free food Employee stock purchase plan Extended health care On-site gym Paid time off Vision care Work from home
Location:

Vancouver, BC V6G 2V3 (required)
Work Location: Hybrid remote in Vancouver, BC V6G 2V3