Job Description

Red Property Management is hiring an Operations Manager for a full-time, year round position. The Operations Manager plays a central leadership role in overseeing the daily execution of lodging operations. Responsible for guest services, housekeeping, maintenance coordination, and tech systems management, this role ensures all properties are guest-ready, operationally sound, and aligned with our service standards.

In a lean and fast-moving team, the Operations Manager is expected to lead and coordinate across departments during busy periods, and just as importantly, step in and execute hands-on tasks during slower seasons. This person serves as the operational backbone of the day-to-day business -- deeply involved in both strategy and implementation.

MAJOR RESPONSBILITIES

Leadership & Daily Operations Oversight
Lead the day-to-day lodging operations, including housekeeping, guest services, maintenance, and vendor coordination Ensure properties are consistently clean, functional, and guest-ready according to brand standards Supervise and support frontline staff, contractors, and seasonal hires Implement and maintain operational SOPs across all properties Conduct regular property inspections and take corrective action when needed Monitor KPIs (guest reviews, response times, maintenance turnaround, etc.) and report performance trends to leadership Support the Director of Lodging in planning and prioritizing staffing, unit onboarding, and capital projects
Guest Experience & Service Delivery
Own the guest journey from pre-arrival through post-departure Handle escalated guest issues, special requests, and in-stay service coordination Oversee and improve guest messaging workflows, ensuring speed and quality of response Manage service recovery cases and identify trends to proactively enhance the guest experience
Tech Stack Ownership & Systems Management
Serve as lead administrator for all operational platforms including Guesty, Operto, 33Locks, and other systems Ensure all digital tools are fully integrated, functioning properly, and utilized by the team Troubleshoot system errors and coordinate directly with vendors for resolution Train team members and contractors on proper use of tech tools and system protocols Maintain OTA syncs, lock automations, and property-level tech workflows
Maintenance & Property Coordination
Coordinate unit repairs, routine maintenance, and inspections Maintain asset and inventory tracking for supplies, linens, and equipment Schedule and oversee vendor work related to seasonal prep, emergency repairs, and upkeep Respond to and resolve property-related issues quickly and cost-effectively
Operational Leadership in a Lean Structure
Act as a cross-functional integrator between operations, finance, and leadership Collaborate with the Operations & Finance Coordinator on turnover timing, occupancy reporting, and calendar accuracy Oversee supply chain and restocking for housekeeping and maintenance needs Support special projects such as new unit onboarding, operational transitions, and tech rollouts Lead process improvement initiatives and document new SOPs Participate in weekly operations reviews with the Director of Lodging to align on priorities and performance
Seasonal Flexibility & Hands-On Execution
Step into frontline roles when needed, particularly during slow seasons or staff gaps + Conduct guest unit inspections and resets
+ Manage access control systems and guest lock setups
+ Respond to guest messages or reservations as needed
+ Support housekeeping turnover or minor maintenance if required
+ Maintain a flexible, "no job too small" mindset to keep the operation running smoothly year-round

KEY KNOWLEDGE, SKILLS AND ABILITIES

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Education

Diploma in Hospitality, Business Administration or related field

Experience

3-5 years of experience in hospitality operations, short-term rentals, or property management Proven experience managing service teams and maintaining property readiness Familiarity with operational tech tools such as Guesty, Operto, Breezeway, or similar platforms Background in guest service leadership with a focus on quality control

Physical and Other Requirements

Based in Rossland, BC, or willing to relocate Available to work weekends, holidays, and respond to time-sensitive operational needs Physically capable of conducting inspections and assisting with hands-on tasks when necessary Valid driver's license preferred

Skills and Abilities

Strong organizational and multitasking ability Excellent communication and leadership skills Hands-on approach with the ability to balance oversight and execution Tech-savvy with confidence in managing systems and vendor relationships Detail-oriented with a strong sense of accountability and urgency * Solution-driven and calm under pressure