Job Description

We're looking for a hands-on, results-driven Operations Manager to lead a 5-person, dedicated team across operations, logistics, and fulfillment. This role is ideal for someone who enjoys rolling up their sleeves, solving problems in real time, and helping a team perform at its best. You'll play a critical role in keeping production, materials, and shipments moving smoothly, while also coaching and developing the people who make it all happen. If you thrive in a fast-moving environment where every day brings something new, this role offers both challenge and impact.

Key Responsibilities

Lead, coach, and support the operations team to ensure strong daily execution, clear priorities, and a collaborative, accountable work culture. Oversee daily manufacturing operations to keep production schedules, material flow, and shipping timelines aligned. Supervise the shipper/receiver and collaborate with them to implement best practices and drive continuous improvement. Personally manage complex international logistics, including export documentation, customs compliance, carrier coordination, and resolving escalated shipment issues. Serve as the operational point of contact for Sales, Engineering, Customer Service, and Finance for all production, logistics, and fulfillment matters. Oversee order assembly, picking, packing, and shipment to ensure speed and accuracy, both internally and at 3PL facilities. Maintain clear communication with Sales, Project Management, and other teams regarding order statuses. Work with the Purchasing manager to manage accurate inventory movements and optimize material flow to support production and shipping activities. Own the proper storage, labeling, and inventory count accuracy. Monitor key operational metrics (on-time delivery, shipping accuracy, fulfillment cycle times) and take action to improve performance. Develop and refine operational processes and SOPs to strengthen efficiency, ensure compliance, and enable scalable growth. Provide operational insights to senior leadership and contribute to strategy execution. Monitor, analyze, and report on operational performance, including KPIs, such as on?time delivery, shipping accuracy, fulfillment cycle time, and inventory metrics - and use data to drive improvements. Recommend and execute process improvements to reduce cost, improve speed, and enhance quality. Step in hands-on when needed: support urgent orders or shipments, resolve on?the-floor issues, remove logistical blockers in shipping, and ensure team resources are effectively mobilized. Champion a continuous improvement mindset and drive for results across the operations function.

Qualifications

Bachelor's degree in Operations, Supply Chain, Industrial Engineering, or related field (or equivalent experience). 5+ years operations leadership or production management experience in a manufacturing environment. 3+ years of logistics experience with an emphasis on international movement of goods. Proven experience managing international logistics, including export documentation, customs compliance, and coordination with freight/carriers. Strong experience supervising or coaching a small operations team and building team capabilities. Solid understanding of manufacturing workflows, materials movement, logistics, and fulfillment processes. Experience with ERP/WMS system and operational reporting. Advanced Microsoft Excel and Office skills (data analysis, pivot tables, reporting), and strong comfort working with data for performance tracking. Tech?savvy, adaptable, and comfortable learning and optimizing systems and tools to improve operational performance. Excellent leadership, communication, problem?solving, and organizational skills.
Hands?on mindset with a strong drive to deliver results, support team members, and drive continuous improvement.

Benefits:

Extended health care Vision care Dental care Life insurance Disability insurance Vacation & paid time off Employee assistance programs Stock options On-site parking Casual dress Company events
Job Type: Full-time

Pay: From $85,000.00 per year

Application question(s):

In 2-3 sentences prove your experience managing international logistics, including export documentation, customs compliance, and coordination with freight/carriers. Why do you consider yourself to be a good fit for this role? How many years of production management experience do you have in a manufacturing environment?
Work Location: In person