Job Description

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of Niagara Airbus, ensuring efficient service delivery, effective resource management, and an exceptional customer experience. This role manages scheduling, team leadership, operational planning, and continuous improvement initiatives to support a 24/7 transportation environment. The Operations Manager serves as a key point of coordination between drivers, dispatch, customer service, and leadership to ensure high operational standards and service excellence.

Primary Duties and Responsibilities

Oversee and manage daily operational activities to ensure timely, reliable, and efficient service delivery.

Lead, mentor, and support employees, fostering engagement, accountability, and high performance.Develop and maintain driver and staff schedules, ensuring appropriate coverage for 24/7 operations.

Coordinate vacation scheduling, shift adjustments, and staffing needs to meet changing business demands.

Support and resolve operational issues, including service disruptions, customer concerns, and staffing challenges.

Collaborate with employees to ensure service standards are met and escalated issues are addressed promptly.

Monitor operational performance, identify gaps, and recommend process improvements to enhance efficiency and customer experience.

Ensure compliance with company policies, transportation regulations, and safety standards.

This is not an exhaustive list and other duties may be assigned as permanent or temporary, where needs are required.

Qualifications

Proven ability to lead and develop teams in a fast-paced, customer-focused operational environment. Strong decision-making and problem-solving skills, with the ability to manage issues under pressure. Excellent communication and interpersonal skills, with the ability to work effectively across departments. Strong organizational and time management abilities, with experience managing scheduling and staffing. Ability to analyze operational performance and recommend improvements. Proficiency with scheduling software, reporting tools, and Microsoft Office applications.

Education & Experience

Post-secondary education in Business, Operations Management, Transportation, or related field, or equivalent experience. Minimum 2-3 years of progressive experience in operations or logistics. Experience supervising or managing staff in a 24/7 operational setting preferred.

Working Conditions

Regular working hours of forty (40) per week, with flexibility based on meetings and business needs. Expectation of on-call coverage due to the 24/7 operations and flexible working hours are encouraged during these times. Working in an office environment with frequent interruptions. This role is primarily in-office, based out of Niagara Falls, ON. Occasional work outside regular business hours to support operational needs. Occasional travel within the region may be required.
Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match
Work Location: In person