Job Description

ABOUT US

Founded in 2018 by supply chain and technology experts, Ziing is redefining what logistics can be.



As a Canadian-based logistics and technology leader, we orchestrate thousands of deliveries every day across North America. Backed by a dedicated team of 60+ employees and a network of over 400 drivers and 40+ Service Partners, we move millions of parcels, supporting a wide variety of industries from e-commerce to healthcare.



We saw an opportunity to be the first logistics company that didn't just integrate digital technology into our operations--we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI-driven automation, we help our clients deliver on their promise of excellent customer service.



Driven by our core values of humble, hungry, and mindful, we are growing fast and shaping the future of technology. We are looking for people who want to be part of something big and bold that makes a real impact.

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THE OPPORTUNITY - OPERATIONS MANAGER, MONTREAL, QC

To deliver on our promise to consumers, we count on exceptionally talented, bright, and committed people. This position based out of Montreal, QC reports to the Director of Operations, Eastern Canada, and will primarily support operations in Toronto and the Eastern markets while also working closely with the National Operations team.



As the Operations Manager you will be responsible for managing on-time delivery performance (OTDP), delivery success rates and exception handling for assigned clients. This role will organize, manage, and collaborate with service providers to meet and exceed client expectations. This will include a fair and equitable distribution of work with the aim of achieving the retention of high-quality service providers, and satisfied clients.

What You Will Do:

Dispatching and monitoring the routes and orders for completion. Daily morning meetings with service providers. Investigate issues and solve problems so that the processes for deliveries are robust. Be able to design and modify processes as and when required to get the results. Dispatching and monitoring for completion of all orders in the company OMS. Manage capacity through planning and scheduling of qualified service providers. Conduct business with service providers and clients in a way that aligns with the Company Core Values. Ensure all regulatory compliance requirements are met prior to engaging service providers. Ensure adherence to policies and procedures while conducting business. Provide feedback on routing efficiencies to gain further enhancements to productivity and service. Enforce all scanning compliance requirements with service providers to meet the Company goal of 100% scan visibility. Respond timely on any call backs, messages and cancellations, proactively communicating with Clients on delays. Follow up and hold service providers accountable to service issues. Review prior day KPI's and conduct root cause analysis to determine the required follow up and action items. Plan, organize, monitor results and manage outcomes for service providers in accordance with Service Agreements and Client expectations. Schedule and meet with Clients to review service levels, opportunities for improvement and business growth. Recruit service providers through effective use of the company process. Training and coaching of service providers to achieve results. Maintain process mapping of tasks. Review and provide recommendations on best practices, standardization, and optimization of service network. The ability to travel is required. Travel to each location is required at a minimum of every 4 to 6 weeks.

What You Bring:

Minimum of a High School diploma. 5+ years experience in operations logistics / related field. 3+ years leadership experience is preferred. Experience utilizing Microsoft Suite and dispatch systems. You can read and manipulate data, including KPI analysis. You have good project management and communication skills. You are a diplomatic leader with a proactive approach. You have your own transportation. Flexibility with the work hours as needed. Fluency in French and English; both oral and written.

This is a remote work position based out of Montreal, QC. Preferred hours of work are Tuesday-Friday 9am-5pm EST, and 11am -8pm EST on Saturdays.



This position is eligible for our Employee Referral bonus program.


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What We Offer:

Competitive Total Compensation including $100.00 monthly cell phone allowance 25+ Days of Time Off Annually Modern Group Benefit Program which includes life, disability, health, and dental coverage as well as a flexible Health & Wellness Account Employee Assistance Program with enhanced mental health coverage

Application Process:

We appreciate the interest of all candidates, and we look forward to meeting those qualified and selected for an interview. To protect our people and our brand, our successful candidate will be required to undergo background screening which may include employment references, education verification and/or criminal background checks.