Job Description

What to Expect

This is a fast-paced, execution-driven role supporting both clinic operations and hands-on training programs. There are many moving parts: instructors, students, schedules, supplies, travel, and live course delivery and priorities can shift quickly.

Success in this role requires someone who is highly autonomous, comfortable making decisions, and able to think on their feet in real time. The senior leadership team is hands-off day to day but have very high standards for operational excellence, professionalism, and follow-through.

If you thrive in dynamic environments, enjoy owning outcomes end-to-end, and take pride in delivering seamless experiences without constant direction, this role will be a strong fit.

Key Responsibilities

Course & Instructor Operations

Coordinate and schedule instructors for in-person and virtual courses Manage instructor travel, accommodations, materials, and on-site logistics Ensure all instructors are operationally prepared and aligned to course standards Serve as the primary point of contact during live course delivery

Student Experience & Customer Support

Oversee end-to-end student experience from registration to post-course follow-up Address student inquiries, scheduling questions, and issue resolution Ensure a consistent, professional, and supportive learner experience Collaborate with marketing and sales teams on enrollment readiness and communications

Course & Event Logistics

Plan and execute operational logistics for in-person courses and events Manage supplies, equipment, inventory, and ordering for training delivery Coordinate course setup, teardown, and on-site readiness Ensure all operational checklists and SOPs are followed consistently

Operational Excellence & Process Management

Implement and maintain standard operating procedures (SOPs) for courses and events Identify operational gaps and recommend practical improvements Maintain clear documentation and repeatable processes across all programs Support continuous improvement in course execution and delivery quality Ensure regulatory compliance for instructor certifications and medical directors

Cross-Functional Collaboration & Reporting

Work closely with leadership, instructors, marketing, and sales teams Track operational metrics related to course delivery, attendance, and issues Provide regular updates on operational readiness, risks, and improvement

Qualifications

3-6 years of experience in operations, program coordination, event management, or training delivery Strong experience coordinating people, schedules, logistics, and moving parts Excellent organizational and problem-solving skills Strong customer service mindset with professional communication skills Comfortable working in a fast-paced, hands-on environment Ability to manage competing priorities and remain calm under pressure Experience in MedSpa or Clinic Management is an asset

Use of Artificial Intelligence in Hiring

We may use artificial intelligence-enabled tools as part of our recruitment and selection process to support activities such as resume screening, candidate matching, or interview scheduling. These tools are used to assist decision-making and do not replace human judgment.

Experience Requirements

We welcome applications from candidates with relevant experience gained in Canada or internationally. Equivalent experience acquired outside of Canada will be considered.

Licensure & Standards of Practice

Candidates must meet all applicable Canadian regulatory, licensure, and standards-of-practice requirements relevant to the role. Experience gained outside of Canada will be considered, provided the candidate is eligible to practice in Canada and can demonstrate competence aligned with Canadian clinical and professional standards.

Vacancy Status

This posting is for an existing vacancy.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

Dental care Extended health care
Experience:

Management: 1 year (required)
Work Location: In person