Job Description

Position Type: Permanent
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Closing date: 2025-09-24
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Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
Reporting to the Program Manager, MedFlight, the Operations Manager, MedFlight Eastern/Island is responsible to manage staff and systems to meet the performance requirements of the Air Ambulance program and the Low Acuity flight program. He/she will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.
This supervisory position will take direction from and act in conjunction with the Program Manager. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the air ambulance program fully functional while meeting or exceeding customer/patient expectations. The incumbent positively communicates company philosophy and policy so that there is shared realization of the company's goals in the operational area.
Responsibilities include:

• Ensure that customer/patient service is a priority. Successfully manage a customer/patient issue resolution process.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program
• Has a solid understanding of the air ambulance industry and various business functions such as emergency medical service operations, fleet/facility management, human resources, finance, inventory control, system status planning, quality improvement, training, and education.
• Oversee the day-to-day operations of the medevac program as well as the low acuity air transport service
• Exercise management over designated areas of authority and addresses employee and labour issues within a confidential capacity.
• Oversee and participate in the recruitment and selection process for air medical staff.
• Actively develop and coach staff - reinforce developmental initiatives by employees in collaboration with the human resources department and other development committees. Orientate new employees to the goals and objectives of the company.
• Encourage semi-autonomous work groups and actively lead or participate on various committees.
• Conduct effective group meetings (including staff and labor relations) and lead staff by example.
• Improve employee performance through motivation.
• Successfully mediate conflict between employees and between the organization and external factors. Develop and manage the operational area employee team while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.

Professional Qualifications & Competencies:

• Post-secondary education in business administration would be an asset.
• Experience in the Healthcare field; and are a registered nurse currently registered with the Nurses Association of Newfoundland and Labrador or a paramedic currently registered with the Paramedic Association of Newfoundland and Labrador.
• Minimum of five years' experience working in the healthcare field
• Minimum of three years in a progressively responsible leadership position.
• Able to successfully complete a Flight Nurse/Paramedic Training Program, including flight physiology, flight safety, land, and sea survival training, etc. (preferred).
• Proven experience in EMS management, information technology, finance, and human resources.
• Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset.
• Previous experience in an air ambulance program would be considered an asset for this position.
• Demonstrates effective delegation of tasks to entire team.
• Exercises independent judgment and problem solves with discretion.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity and successfully mediates conflict.
• Effective written, oral, and presentation skills.
• Exercises a significant degree of discretion in the decision-making process.

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Who we are
MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.
Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.
We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.
If you share our mission of improving the wellbeing of Canadians, join our team.
What it's like to work with us
We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.
We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job -- you'll find a pathway to a full and rewarding career.
We welcome diversity
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
We put safety first
Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.

Skills Required