Job Description

Operations Manager - Multi-Site Services

Location:

Lower Mainland, BC
(Langley, Abbotsford, Chilliwack, Burnaby, Maple Ridge)

Employment Type:

Full-time

Schedule:

Monday-Friday (on-call for urgent operational issues)

Salary:

$65,000 - $80,000 per year

+ performance bonus

Growth-Focused | High Accountability Role

We are a growing service-based company operating across

multiple pants, cleaning contracts, and labour-supply sites

throughout the Lower Mainland. We are hiring a

hands-on Operations Manager

to take full ownership of daily operations, scheduling, supervisor accountability, and client communication.

This role is designed to

bridge the gap between ownership, supervisors, and clients

. You will be the central point of execution and escalation for all operational matters.

This is not a desk-only role.

You must be comfortable managing people, schedules, and issues in real time across multiple sites.

Key Responsibilities

Own and manage

weekly scheduling and workforce coordination

across all sites, including handling call-outs, no-shows, replacements, and coverage gaps Coordinate staffing requirements for

labour-contracting sites (3-8 staff per day)

and ensure all sites are properly staffed at all times Directly manage and hold accountable

3 supervisors

overseeing multiple locations through regular check-ins and performance oversight Act as the

primary point of contact

for day-to-day client communication, addressing service issues, staffing changes, and schedule adjustments Proactively resolve operational issues

before escalation to ownership

Implement and enforce

standard operating procedures (SOPs), checklists, and reporting standards

across all sites Conduct site visits, audits, and spot checks to ensure service quality and consistency Work closely with the admin team to ensure

accurate timesheets, payroll inputs, and attendance tracking

Ensure supervisors submit required reports and information

on time and accurately

Who We're Looking For

? 3+ years of experience in

operations management or multi-site workforce coordination

? Experience managing

supervisors and 40+ frontline staff

? Strong scheduling, problem-solving, and decision-making skills
? Confident communicator with clients and internal teams
? Highly organized, detail-oriented, and calm under pressure
? Willing and able to travel between sites when required

Preferred Experience (Nice to Have)

Cleaning, janitorial, food processing, warehouse, logistics, or labour-supply environments Experience managing hourly workforces across multiple locations Punjabi, Hindi, and/or Tagalog as a language

Why Join Us

High-impact role with

real authority and ownership

Schedule flexibility

Opportunity to

build systems and structure

, not just maintain them Direct access to ownership Stable, long-term position in a growing company Performance bonuses tied to operational results
Thank you!

Job Types: Full-time, Permanent

Pay: $60,000.00-$85,000.00 per year

Benefits:

Flexible schedule Work from home
Application question(s):

This role requires regular site visits to operational locations. Are you comfortable working in on-site, field-based environments? This position includes on-call availability for operational or emergency situations outside standard business hours. Are you able to meet this requirement?
Experience:

multi-site management: 3 years (preferred) staff management: 5 years (preferred)
Licence/Certification:

Drivers License (required)
Willingness to travel:

75% (required)
Work Location: On the road