Job Description

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Eastlink is currently seeking an Operations Manager to coach, lead and support experienced in-field technical teams based in the Kawartha Lakes, ON area. The ideal candidate is required to reside in or be willing to relocate.

Reporting to the Director of Operations, the Operations Manager is responsible for providing leadership and support to a skilled in-field technical team. Accountable for employee development, the Operations Manager will provide coaching to Technicians in the field and look for opportunities to increase the efficiency and effectiveness of their team with a focus on providing a better experience to Eastlink customers. The Operations Manager will leverage reporting in order to contribute to the organization in a way that positively impacts performance metrics and Customer Experience Score (CES) with strong consideration to Eastlink's Core Values. Fostering a safety first culture, the Operations Manager will ensure their team has the knowledge, skill set and resources to achieve their goals.

As the ideal candidate you are committed to providing excellent customer service and are able to achieve results through collaboration and team work. You are highly organized and have the skill set to manage multiple priorities in a dynamic, deadline driven environment. Your business acumen, technical aptitude and work ethic have given you the tools to lead by example and proactively anticipate, prevent and solve problems.

Qualifications:

• Post-secondary education is required.
• Minimum 3 years of previous leadership experience coupled with a proven track record of coaching/mentoring employees to reach their full potential
• Technical aptitude and interest in keeping up-to-date with changing technology
• Experience within the Telecommunications industry considered to be an asset
• Experience leading a unionized team
• Exposure to managing a department budget
• Strong computer skills working with programs such as Microsoft Office Suite and exposure to job specific software programs; comfortable working on multiple devices (computer, tablet, smartphone)
• Experience analyzing and interpreting data
• Valid driver's license coupled with a satisfactory driver's abstract and criminal background check
• To maintain the health and safety of our teams, the successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!