Job Description

We are Toronto-based Transportation company looking for an Operations Manager to run our daily operations.

Duties and responsibilities:

• Direct the activities of staff in relation to transport operations within the company on duties like dispatching and tracking/monitoring of transportation vehicles.
• Monitor the general operations of a staff of the transportation department to make sure that their operations are within the guidelines, safety measures, government orders, and administrative policies.
• Involve in the negotiation and authorization of contracts and other forms of purchases and procurements that are related to the company’s transportation needs.
• Develop important indicators that measure and show the effectiveness of the company’s transportation operations.
• Develop transportation policies across appropriate units within the firm.
• Appoint competent transportation staff. This usually involves carrying out interviews, selection, training, and performance appraisal of every transportation personnel.
• Negotiate with warehouse owners or operators and carriers for their services and for fair rates.
• Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
• Develop and implement plans that will lead to improvement in company profit.
• Implement management recommendations, like proposed fees and changes in movement schedule.
• Maintain an open dialogue with other unit managers so as to organize activities that will enhance the company’s general performance.
• Take charge of investigations that look into customer complaints with regards to product delivery and other transportation-associated issues.
• Make recommendations for the acquisition of new equipment or the replacement of old ones.

• Must possess good communication skills, with emphasis on the ability to effectively produce and distribute information across different units within and outside the firm.
• Good leadership qualities are of utmost importance.
• Ability to work effectively as part of a team and also to lead a team when the opportunity arises
• Excellent analytical skills.
• Good time management abilities.
• Good negotiation skills and excellent decision-making ability.
• Good customer service skills so as to be able to maintain/retain existing customers.
• Good interpersonal skills are also important.
• Knowledge of the procedures and modes of transportation for moving goods.
• Knowledge of basic customer service procedures.
• 3-5 years of working experience in a similar role or capacity.