Job Description

Great things are happening at

Leachmans Plumbing & Heating!

We've been serving New Brunswick for over 80 years with trusted workmanship, professionalism, and pride. As we continue to grow, we're looking for a driven Operations Manager to help shape the next chapter of our success.

About the Role

As our

Operations Manager

, you'll be the key link between the field and the office -- ensuring every job runs smoothly, every technician is supported, and every customer experience reflects our commitment to excellence. You'll be responsible for maintaining a successful, engaging, and accountable work environment while driving performance, efficiency, and culture across all departments.

What You'll Do

Oversee daily operations of the plumbing and service departments Coordinate scheduling, dispatch, and communication between technicians and office staff Implement efficient processes for job tracking, billing, and reporting Foster a positive, performance-driven culture where staff feel valued and supported Monitor KPIs and identify opportunities to improve productivity and profitability Assist in workforce planning, hiring, and onboarding as we continue to grow Work closely with ownership to shape operational strategy and long-term company goals

Who You Are

A strong leader with excellent communication and problem-solving skills Organized, proactive, and calm under pressure Experienced in service-based operations, ideally within plumbing, construction, or trades Comfortable managing people, processes, and multiple moving parts Skilled at turning plans into action and ideas into measurable results

Requirements

Proven experience in operations, management, or supervisory role (3+ years preferred) Familiarity with trades, plumbing, or service industry operations an asset Proficient with scheduling, dispatch, and workflow management tools Valid driver's license and clean record Must be legally eligible to work in Canada

Why Join Us

You'll be joining a company with a proud local legacy with a clear vision for the future. This is an opportunity to

build

,

lead

, and

make an impact

-- not just manage what's already there.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person